Customer Success vendors and their subprocessors
8 customer success vendors with a tracked subprocessor list, re-checked daily. Of the 6 whose trust page we track, 2 list a SOC 2 Type II report and 4 list ISO 27001.
Key DPA terms across customer success vendors
What each vendor's data processing agreement commits to. The vendor page quotes the sentence behind every answer.
| Vendor | Breach notification | Notice of a new subprocessor | Transfers outside the EU |
|---|---|---|---|
| Gainsight | Within 72 hours | 10 days ahead | Standard contractual clauses |
| Planhat | Without undue delay, with no set deadline | 30 days ahead | Standard contractual clauses and adequacy decisions |
| Totango | Without undue delay, with no set deadline | 10 days ahead | Standard contractual clauses, the EU–US Data Privacy Framework, and adequacy decisions |
| Userlane | Within 24 hours | 30 days ahead | Not stated |
Other categories
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