How many subprocessors does Gainsight use?

Gainsight lists 41 subprocessors on its published list, including Algolia, Amazon Web Services, Inc., Amazon Web Services, Inc. (AWS Bedrock), Amazon Web Services EMEA SARL, and Anthropic, PBC and 36 more.

Where does Gainsight process customer data?

The subprocessors named by Gainsight are located in 350 Bay Street, CA 94105, CA 94133, Suite 100 San Francisco, 1600 Amphitheatre Parkway Mountain View, and 3rd Floor San Francisco and 85 other locations, as stated on its list.

How quickly does Gainsight report a personal data breach to customers?

According to its DPA, Gainsight reports a personal data breach to customers within 72 hours: “Gainsight will notify Client without undue delay and, in any case, where feasible, within seventy-two (72) hours after becoming aware.”

How much notice does Gainsight give before adding a subprocessor?

Gainsight's DPA gives 10 days' notice of a new subprocessor, the time customers have to object: “Gainsight will provide ten (10) days' prior notice via the Sub-processor Site if it intends to make any changes to its Sub-processors.”

How does Gainsight transfer personal data outside the EU?

Gainsight's DPA relies on standard contractual clauses: “Gainsight agrees to abide by and process the Client Data in compliance with the Model Clauses, which are incorporated by reference and form an integral part of this DPA.”

Which security certifications does Gainsight list?

Gainsight's trust page lists ISO 27001, HIPAA, and EU–US Data Privacy Framework.

When was Gainsight's subprocessor list last checked?

ClauseTrail last checked Gainsight's subprocessor list on September 28, 2026. Lists are re-checked daily.

How do I find out when Gainsight adds or removes a subprocessor?

ClauseTrail monitors Gainsight's subprocessor list, DPA, privacy policy and terms and emails you the exact change — who was added or removed and what the page said before and after. The first vendors are free.

Gainsight Subprocessors List (September 2026): Changes and History

Gainsight subprocessors (September 2026)

#	Subprocessor	Purpose	Location
1	Algolia	Data Host for Search Capabilities	For Non-EU Inquiries: 301 Howard Street, 3rd Floor San Francisco, CA 94105 For EU Inquiries: 55 Rue d’Amsterdam 75008 Paris, France
2	Amazon Web Services, Inc.	Cloud Service Provider	410 Terry Ave. North Seattle, WA 98109-5210
3	Amazon Web Services, Inc. (AWS Bedrock)	AI Model Provider	2021 7th Ave Seattle, WA 98121
4	Amazon Web Services EMEA SARL	Cloud Service Provider	Two Park Place, Hatch Street, Dublin 2 Ireland
5	Anthropic, PBC	AI Model Provider and AI Agent hosting Provider for certain Generative Artificial Intelligence features and AI Agentic Services.	548 Market Street PMB 90375 San Francisco, CA 94104
6	Auth0, Inc.	Authentication Platform	10800 NE 8th Street, Suite 700 Bellevue, WA 98004
7	Boomi, LP (formerly Rivery)	Integrate Gainsight CS with multiple source systems using Boomi as the Extract and Load vehicle	1 W Elm St., Suite 200 Conshohocken, PA 19428
8	Box, Inc.	Content Management and File Sharing	900 Jefferson Avenue Redwood City, CA 94063
9	Datadog, Inc.	Application Monitoring	620 8th Ave. 45th Floor New York, NY 100128
10	Forethought Technologies, Inc.	AI-powered customer service and support automation platform	Embarcadero Center, Floor 8 San Francisco, CA 94111
11	Fullstory, Inc.	User Interface	1745 Peachtree Road NW, Suite G Atlanta, GA 30309
12	Functional Software, Inc. (Sentry)	Application Monitoring	45 Fremont Street, 8th Floor San Francisco, CA 94105
13	Google, LLC	Cloud Computing; Back-up Cloud Service Provider; Web service	1600 Amphitheatre Parkway Mountain View, CA 94043
14	Google Cloud EMEA Limited	Back-up Cloud Service Provider	Velasco, Clanwilliam Place Dublin 2, Ireland
15	International Business Machines Corporation (IBM)	Natural Language Processing and Cloud Service Provider	1101 Kitchawan Rd. Yorktown Heights, NY 10598
16	LongTail Ad Solutions, Inc. d/b/a JW Platform	Video hosting and streaming services	2 Park Ave New York, NY 10016
17	Looker Data Sciences, Inc.	Analytics	1600 Amphitheatre Parkway Mountain View, CA 94043
18	Microsoft, Inc.	Cloud Service Provider for certain Generative Artificial Intelligence features and AI Agentic Services	One Microsoft Way Redmond, WA 98052
19	Movate, Inc.	Renewal Management outsourcing support for Gainsight Atlas clients, including customer outreach, quote negotiation, and escalation management	5600 Tennyson Parkway Suite 255 Plano, Texas 75024
20	nCloud Integrators, LLC	Integration Services	3982 Powell Rd., Suite #36 Powell, OH 43065
21	New Relic, Inc.	Application Monitoring	188 Spear St. San Francisco, CA 98105
22	OpenAI, L.L.C.	Cloud Service Provider for Certain Generative Artificial Intelligence features	548 Market Street, PMB 97273 San Francisco, California 94104
23	Raintank, Inc. d/b/a Grafana Labs	Application Monitoring	165 Broadway 23rd Floor New York, NY 10006
24	Retell AI, Inc.	Cloud-based AI voice agent development and deployment platform	12985 Saratoga Avenue Saratoga, California, 95070
25	Salesforce.com, Inc.	Cloud Service Provider	415 Mission Street, 3rd Floor San Francisco, CA 94105
26	Slack Technologies, Inc.	IT Support Chat	500 Howard Street San Francisco, CA 94105
27	Snowflake	Data Warehousing	106 East Babcock Street Bozeman, MT 59715
28	Sumologic, Inc.	Log Management and Analytics	350 Main Street Redwood City, CA 94063
29	Twilio, Inc. (formerly Sendgrid)	Email Service Provider	101 Spear Street, 5th Floor San Francisco, CA 94105
30	Workato, Inc.	Workflow and Integration Processing	215 Castro Street, Suite 300 Mountain View, CA 94041
31	Zendesk, Inc.	Customer Service Software	989 Market Street San Francisco, CA 94103
32	Zight, Inc.	Provides screen recording, through videos and screenshots, for Zendesk support tickets to improve customer service and enable faster issue resolution.	2261 Market Street, Ste. 10263 San Francisco, CA 94114
33	Gainsight Israel Ltd. (f/k/a Aptrinsic Ltd.)	Technical and Customer Support	350 Bay Street, Suite 100 San Francisco, CA 94133
34	Gainsight Software Private Limited (India)	Technical and Customer Support	DivyaSree Trinity Plot No 5, 6, Sy No 64, 6th Floor Wing A, B, Block-4 Hi-Tech City Layout, Madhapur Hyderabad Hyderabad, TG 500081 IN
35	Gainsight Sp. z.o.o. (f/k/a Northpass Sp. z.o.o.)	Technical and Customer Support	Legnicka 48A 54-202 Wroclaw, Poland
36	Gainsight UK LTD.	Technical and Customer Support	3 Waterhouse Square 138-142 Holborn London EC1N 2SW U.K.
37	inSided B.V.	Technical and Customer Support	Singel 118A, 1015 AE Amsterdam The Netherlands
38	Northpass, Inc.	Technical and Customer Support	350 Bay Street, Suite 100 San Francisco, CA 94133
39	Skilljar, Inc.	Technical and Customer Support	350 Bay Street, Suite 100 San Francisco, CA 94133
40	Staircase Technologies Ltd.	Technical and Customer Support	Amos Oz 3 St. 4651626 Herzliya, Israel
41	Staircase AI, Inc.	Technical and Customer Support	350 Bay Street, Suite 100 San Francisco, CA 94133

Key DPA terms at Gainsight

What Gainsight's data processing agreement commits to, with the sentence each answer comes from. SCCs or the Data Privacy Framework: what's the difference?

Breach notification: Within 72 hours

“Gainsight will notify Client without undue delay and, in any case, where feasible, within seventy-two (72) hours after becoming aware.”
DPA, gainsight.com ↗
Notice of a new subprocessor: 10 days ahead

“Gainsight will provide ten (10) days' prior notice via the Sub-processor Site if it intends to make any changes to its Sub-processors.”
DPA, gainsight.com ↗
Transfers outside the EU: Standard contractual clauses

“Gainsight agrees to abide by and process the Client Data in compliance with the Model Clauses, which are incorporated by reference and form an integral part of this DPA.”
DPA, gainsight.com ↗
Customer data after the contract ends: Deleted or returned when the contract ends

“Upon termination or expiration of the Agreement, Gainsight shall delete all Client Data in its possession or control.”
DPA, gainsight.com ↗
Audit rights: Once a year

“Client shall not exercise this right more than once per calendar year”
DPA, gainsight.com ↗

Certifications at Gainsight

What Gainsight's trust page lists, with the text each one comes from.

ISO 27001: Active

“ISO 27001 Information Security Management Certified”
Trust page, www.gainsight.com ↗
HIPAA: Active

“HIPAA Compliant”
Trust page, www.gainsight.com ↗
EU–US Data Privacy Framework: Active

“Data Privacy Framework Program”
Trust page, www.gainsight.com ↗

Documents we track for Gainsight

DPA: checked September 28, 2026 gainsight.com ↗
Privacy policy: checked September 28, 2026 www.gainsight.com ↗
Subprocessor list: checked September 28, 2026 www.gainsight.com ↗
Terms of service: checked September 28, 2026 www.gainsight.com ↗
Trust page: checked September 28, 2026 www.gainsight.com ↗

Change history

Tracking since September 28, 2026. No change has been published since; additions, removals and document changes will appear here as they're published.

Gainsight subprocessors FAQ

How many subprocessors does Gainsight use?: Gainsight lists 41 subprocessors on its published list, including Algolia, Amazon Web Services, Inc., Amazon Web Services, Inc. (AWS Bedrock), Amazon Web Services EMEA SARL, and Anthropic, PBC and 36 more.
Where does Gainsight process customer data?: The subprocessors named by Gainsight are located in 350 Bay Street, CA 94105, CA 94133, Suite 100 San Francisco, 1600 Amphitheatre Parkway Mountain View, and 3rd Floor San Francisco and 85 other locations, as stated on its list.
How quickly does Gainsight report a personal data breach to customers?: According to its DPA, Gainsight reports a personal data breach to customers within 72 hours: “Gainsight will notify Client without undue delay and, in any case, where feasible, within seventy-two (72) hours after becoming aware.”
How much notice does Gainsight give before adding a subprocessor?: Gainsight's DPA gives 10 days' notice of a new subprocessor, the time customers have to object: “Gainsight will provide ten (10) days' prior notice via the Sub-processor Site if it intends to make any changes to its Sub-processors.”
How does Gainsight transfer personal data outside the EU?: Gainsight's DPA relies on standard contractual clauses: “Gainsight agrees to abide by and process the Client Data in compliance with the Model Clauses, which are incorporated by reference and form an integral part of this DPA.”
Which security certifications does Gainsight list?: Gainsight's trust page lists ISO 27001, HIPAA, and EU–US Data Privacy Framework.
When was Gainsight's subprocessor list last checked?: ClauseTrail last checked Gainsight's subprocessor list on September 28, 2026. Lists are re-checked daily.
How do I find out when Gainsight adds or removes a subprocessor?: ClauseTrail monitors Gainsight's subprocessor list, DPA, privacy policy and terms and emails you the exact change — who was added or removed and what the page said before and after. The first vendors are free.