How many subprocessors does Totango use?

Totango lists 1 subprocessor on its published list, including Entity Name.

Where does Totango process customer data?

The subprocessors named by Totango are located in United States, as stated on its list.

Does Totango use customer data to train AI models?

According to its AI terms, Totango does not use customer data to train AI models: “Company covenants that it will not use Data or Proprietary Information to train, improve, enhance, or develop any artificial intelligence systems, machine learning models, or predictive algorithms, whether owned by Company or third parties.”

How quickly does Totango report a personal data breach to customers?

According to its DPA, Totango reports a personal data breach to customers without undue delay, with no set deadline: “Totango shall notify Customer without undue delay after becoming aware of the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to Personal Data”

How much notice does Totango give before adding a subprocessor?

Totango's DPA gives 10 days' notice of a new subprocessor, the time customers have to object: “Customer may reasonably object Totango's use of a new Sub-processor by providing a written objection related to the Data Protection Legislation to privacy@totango.com within 10 days of Totango sending the notice”

How does Totango transfer personal data outside the EU?

Totango's DPA relies on standard contractual clauses, the EU–US Data Privacy Framework, and adequacy decisions: “The Parties hereby agree to execute the Standard Contractual Clauses as follows”

When was Totango's subprocessor list last checked?

ClauseTrail last checked Totango's subprocessor list on September 28, 2026. Lists are re-checked daily.

How do I find out when Totango adds or removes a subprocessor?

ClauseTrail monitors Totango's subprocessor list, DPA, privacy policy and terms and emails you the exact change — who was added or removed and what the page said before and after. The first vendors are free.

Totango Subprocessors List (September 2026): Changes and History

Totango names 1 subprocessor on its published list. Read from the vendor's own page and re-checked daily.

Last checked September 28, 2026 Official source ↗

Totango subprocessors (September 2026)

#	Subprocessor	Purpose	Location
1	Entity Name	Zendesk, Inc.Subprocessing Activities — Cloud-based Customer Support ServicesEntity Country — United StatesHosting Country	United States

Get an email when Totango changes its subprocessors

ClauseTrail re-checks this list every day and tells you exactly who was added or removed — including when a vendor starts sending data to an AI provider. The first vendors are free.

Track Totango free

AI and customer data at Totango

What Totango's own documents say, with the sentence each answer comes from.

Trains AI models on customer data: No

“Company covenants that it will not use Data or Proprietary Information to train, improve, enhance, or develop any artificial intelligence systems, machine learning models, or predictive algorithms, whether owned by Company or third parties.”
AI terms, www.totango.com ↗
Sends customer data to AI model providers: Yes

“No raw Data or PII is provided to or stored by third-party AI subprocessors for the purpose of training AI models”
AI terms, www.totango.com ↗
How to opt out: Not stated in the documents we track.

Key DPA terms at Totango

What Totango's data processing agreement commits to, with the sentence each answer comes from. SCCs or the Data Privacy Framework: what's the difference?

Breach notification: Without undue delay, with no set deadline

“Totango shall notify Customer without undue delay after becoming aware of the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to Personal Data”
DPA, www.totango.com ↗
Notice of a new subprocessor: 10 days ahead

“Customer may reasonably object Totango's use of a new Sub-processor by providing a written objection related to the Data Protection Legislation to [email protected] within 10 days of Totango sending the notice”
DPA, www.totango.com ↗
Transfers outside the EU: Standard contractual clauses, the EU–US Data Privacy Framework, and adequacy decisions

“The Parties hereby agree to execute the Standard Contractual Clauses as follows”

“Totango has self-certified as part of the EU-US Data Privacy Framework, Swiss-US Data Privacy Framework and the UK-Extension and as such, Totango adheres to the Data Privacy Framework Principles”

“Personal Data may be transferred from the EU Member States, the three EEA member countries (Norway, Liechtenstein, and Iceland), (collectively, "EEA") and the United Kingdom to countries that offer adequate level of data protection under or pursuant to the adequacy decisions published by the relevant data protection authorities of the EEA, the European Union, the Member States or the European Commission”
DPA, www.totango.com ↗
Customer data after the contract ends: Deleted or returned when the contract ends

“Totango shall, at the choice of Customer, delete or return the Personal Data to Customer after the end of the provision of the Services relating to Processing, and shall delete existing copies unless applicable law requires storage of the Personal Data”
DPA, www.totango.com ↗
Audit rights: Through certifications and audit reports only

“Totango shall make available to Customer (provided Customer is not a competitor of Totango) a copy or a summary of Totango's then most recent third-party audits or certifications, as applicable”
DPA, www.totango.com ↗

Documents we track for Totango

AI terms: checked September 28, 2026 www.totango.com ↗
DPA: checked September 28, 2026 www.totango.com ↗
Privacy policy: checked September 28, 2026 www.totango.com ↗
Subprocessor list: checked September 28, 2026 www.totango.com ↗
Terms of service: checked September 28, 2026 www.totango.com ↗

Change history

Tracking since September 28, 2026. No change has been published since; additions, removals and document changes will appear here as they're published.

Totango subprocessors FAQ

How many subprocessors does Totango use?: Totango lists 1 subprocessor on its published list, including Entity Name.
Where does Totango process customer data?: The subprocessors named by Totango are located in United States, as stated on its list.
Does Totango use customer data to train AI models?: According to its AI terms, Totango does not use customer data to train AI models: “Company covenants that it will not use Data or Proprietary Information to train, improve, enhance, or develop any artificial intelligence systems, machine learning models, or predictive algorithms, whether owned by Company or third parties.”
How quickly does Totango report a personal data breach to customers?: According to its DPA, Totango reports a personal data breach to customers without undue delay, with no set deadline: “Totango shall notify Customer without undue delay after becoming aware of the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to Personal Data”
How much notice does Totango give before adding a subprocessor?: Totango's DPA gives 10 days' notice of a new subprocessor, the time customers have to object: “Customer may reasonably object Totango's use of a new Sub-processor by providing a written objection related to the Data Protection Legislation to [email protected] within 10 days of Totango sending the notice”
How does Totango transfer personal data outside the EU?: Totango's DPA relies on standard contractual clauses, the EU–US Data Privacy Framework, and adequacy decisions: “The Parties hereby agree to execute the Standard Contractual Clauses as follows”
When was Totango's subprocessor list last checked?: ClauseTrail last checked Totango's subprocessor list on September 28, 2026. Lists are re-checked daily.
How do I find out when Totango adds or removes a subprocessor?: ClauseTrail monitors Totango's subprocessor list, DPA, privacy policy and terms and emails you the exact change — who was added or removed and what the page said before and after. The first vendors are free.