Vitally Subprocessors List (November 2026): Changes and History
Vitally names 19 subprocessors on its published list. Read from the vendor's own page and re-checked daily.
Last checked November 2, 2026
Official source ↗
Vitally subprocessors (November 2026)
| # | Subprocessor | Purpose | Location |
|---|---|---|---|
| 1 | Asana | user data is sometimes discussed and referenced in tasks and comments in Asana | — |
| 2 | AWS | the bulk of customer-provided user data is hosted in AWS | — |
| 3 | ClickHouse | customer-provided user data is stored in ClickHouse cloud to drive some Vitally application functionality, including reporting and analytics | — |
| 4 | Fullstory | user data is stored in Fullstory for support and issue tracking purposes | — |
| 5 | Gong | Contains call recordings between Vitally employees and our users and sales prospects which may contain user data. | — |
| 6 | Hex | We use Hex to pull data from multiple sources including the product and other data sources like Jira. It may process and temporarily store user data of current customers. | — |
| 7 | Honeycomb | user data is tracked in Honeycomb for infrastructure monitoring | — |
| 8 | Hubspot | basic user data (e.g. name, email, shared conversations) is stored in Hubspot | — |
| 9 | Intercom | user data is maintained in Intercom for live chat and support | — |
| 10 | Jira | user data is sometimes discussed and referenced in tasks and comments in Jira | — |
| 11 | Pendo | product instrumentation including user data is used for product analytics. | — |
| 12 | Recall | Vitally is integrating with a vendor providing Meeting Recorders to record and transcribe meetings that may take place over tools like Zoom and Google Meet. | — |
| 13 | Retool | Connects to production systems as a user interface for internal tooling that may process user data. | — |
| 14 | Segment | user data is tracked in Segment for forwarding to other subprocessors, like Intercom | — |
| 15 | Sendgrid | user emails are sent to Sendgrid for transactional email purposes | — |
| 16 | Sentry | user data is stored in Sentry for exception/error tracking | — |
| 17 | Slack | user data is sometimes discussed in chat in Slack | — |
| 18 | Stripe | payment data, including user emails and company names, is maintained in Stripe. | — |
| 19 | Zapier | some user data is sent to Zapier for forwarding to some of our other subprocessors, like Slack. | — |
Get an email when Vitally changes its subprocessors
ClauseTrail re-checks this list every day and tells you exactly who was added or removed — including when a vendor starts sending data to an AI provider. The first vendors are free.
Certifications at Vitally
What Vitally's trust page lists, with the text each one comes from. SOC 2 Type I or Type II: what's the difference?
- SOC 2 Type II
-
Active
“Vitally has been tested and audited for SOC 2 (Type 2) compliance.”
Trust page, www.vitally.io ↗
Documents we track for Vitally
- Privacy policy
- checked November 3, 2026 www.vitally.io ↗
- Subprocessor list
- checked November 2, 2026 docs.vitally.io ↗
- Trust page
- checked November 3, 2026 www.vitally.io ↗
Change history
Tracking since October 15, 2026. No change has been published since; additions, removals and document changes will appear here as they're published.
Vitally subprocessors FAQ
- How many subprocessors does Vitally use?
- Vitally lists 19 subprocessors on its published list, including Asana, AWS, ClickHouse, Fullstory, and Gong and 14 more.
- Does Vitally have a SOC 2 Type II report?
- Yes. Vitally's trust page lists a SOC 2 Type II report: “Vitally has been tested and audited for SOC 2 (Type 2) compliance.”
- Which security certifications does Vitally list?
- Vitally's trust page lists SOC 2 Type II.
- When was Vitally's subprocessor list last checked?
- ClauseTrail last checked Vitally's subprocessor list on November 2, 2026. Lists are re-checked daily.
- How do I find out when Vitally adds or removes a subprocessor?
- ClauseTrail monitors Vitally's subprocessor list, DPA, privacy policy and terms and emails you the exact change — who was added or removed and what the page said before and after. The first vendors are free.