Sinch Subprocessors List (October 2026): Changes and History
Sinch names 94 subprocessors on its published list. Read from the vendor's own page and re-checked daily.
Last checked October 4, 2026
Official source ↗
Sinch subprocessors (October 2026)
| # | Subprocessor | Purpose | Location |
|---|---|---|---|
| 1 | Aiven Limited | Infrastructure | EU Chatlayer: EU, US, Brazil, India |
| 2 | Amazon Web Services Australia Pty Ltd | Hosting | Australia |
| 3 | Amazon Web Services Inc. | Hosting A2P Monetization only: Managed Service | Messaging: Australia, AU1 Brazil, BR1 Canada, CA1 Ireland, EU1 Germany, EU2 Sweden, EU6 USA, US1, US2, US6 A2P Monetization: Ireland, EU1 Campaigns: EU, eu-west 3, USA, us-east 1 Verification: Germany, Ireland, Singapore, India Conversation API: USA, Brazil Messaging (MM2): US Fax API: US Functions: US |
| 4 | Amazon Web Services EMEA SARL | Hosting Contact Pro: Conversation content analysis Voice API only: Text to Speech | Messaging: Ireland, EU 1 Contact Pro: Australia, Germany, US, South Africa, Conversation Content Analysis: EU (Germany), Australia Chatlayer, Engage Classic (MessengerPeople) Ireland, EU1, EU2 Omnichannel Connector: EU (Ireland) Number Lookup: EU, US Sinch Engage (MessageMedia): Ireland Conversation API: EU Voice API, In-App Calling: Australia, Brazil, Singapore, USA Fax API: US |
| 5 | AppCues Inc. | Infrastructure, User Onboarding, feature release announcements | USA |
| 6 | Apple Inc. | Hosting, Infrastructure and Delivery of Messages | Global |
| 7 | AssemblyAI, Inc. | Speech-to-text conversions and conversation content analysis | EU (Ireland), US |
| 8 | Atlassian Corporation | Support ticket tracking, Incident Management | US, Global Mailjet, Mailgun, Email on Acid: USA, EU |
| 9 | Chargebee | Billing | EU |
| 10 | Ascenty Data Centers e Telecomunicações S/A. | Hosting and Infrastructure; | BR |
| 11 | Logrocket | Service used to track customer action on our platform to debug errors | US |
| 12 | Amplitude | Service used to track web analytics of platform usage. | US |
| 13 | Equinix Inc. | Hosting | USA, US5 |
| 14 | Extrinsica Global Ltd | Hosting | USA, US7 |
| 15 | GlobalConnect AB | Hosting | Sweden, EU3 |
| 16 | Google Cloud EMEA Ltd | Hosting | Chatlayer, MessengerPeople: Germany, EU2 |
| 17 | Google Cloud France SARL | Cloud datacenters | EU (Germany, Belgium) |
| 18 | Google LLC | Hosting and Infrastructure; In-App Calling only: Push notifications to devices. MailGun: Cloud datacenters Messaging (MM2): Data Storage | USA, EU Mailgun: EU (Germany, Belgium: EU customers), USA: US customers |
| 19 | InfoBank Corporation | Hosting | South Korea |
| 20 | Jibe Mobile Inc. | Service Provisioning and Support | EU, USA, Brazil |
| 21 | J-Labs sp. z.o.o (Poland) | Service Provisioning and Support Conversation API: Service Provisioning, Development and Support | EU |
| 22 | MacStadium Inc. | Cloud datacenters | USA |
| 23 | Meta Platforms, Inc. | Delivery of messages | Global |
| 24 | MongoDB Limited | Hosting and Infrastructure | Chatlayer, Engage Classic (MessengerPeople): EU Sinch Engage (MessageMedia): EU or AU |
| 25 | NHN Corporation | Delivery of messages | South Korea |
| 26 | Deel Inc. | Customer Support, Project Management, Deployment, Service Provisioning, Managed Services | Global |
| 27 | Oracle Svenska AB (Sweden) | Database, Infrastructure, Support | EU |
| 28 | Raintank Inc., dba Grafana Labs | Analytics and logs | EU, USA |
| 29 | RedHat Limited (Ireland) | OS, Support | EU |
| 30 | Sentry | Infrastructure, Observability | USA |
| 31 | Stripe Payments Europe, Limited | Billing Mailjet & Mailgun: Support billing and payment systems | EU Mailjet, Mailgun: USA, EU (Ireland) |
| 32 | Tangent Internaltional Limited (UK) | Customer Support, Project Management, Deployment, Service Provisioning, Managed Services | Global |
| 33 | Zendesk, Inc. | Customer support platform | USA, EU, APAC |
| 34 | ConfigCat | Application feature flagging | EU |
| 35 | Hetzner Online GmbH | WhatsApp Hosting | EU |
| 36 | Datadog | Observability | USA, EU |
| 37 | CloudFlare, Inc. | Infrastructure | EU |
| 38 | Microsoft Azure | Voice API: Text To speech capabilities, Machine Learning | USA, EU |
| 39 | OpenAI, LLC | Machine Learning | EU |
| 40 | CloudAMQP | Infrastructure | EU |
| 41 | Ably Realtime Ltd | Cloud Service for Live Updates | EU |
| 42 | Zesium Mobile DOO, Serbia | Service Provisioning and Support | EU |
| 43 | Huawei Inc. | Push notifications to devices | — |
| 44 | SFDC Ireland Ltd | Processing of customer data | US, EU (Germany), AU |
| 45 | Scaleway SAS (previously Online SAS) | Hosting and Infrastructure | France |
| 46 | Tencent Holdings Ltd. | Message Delivery to WeChat Recipients | EU, USA, Brazil |
| 47 | Reseau Group | Support | US, India |
| 48 | Force Technology Inc., (Paragon) | Hosting and Infrastructure | EU |
| 49 | Collaboration Betters The World APAC Limited | Service support provisioning, Development | Vietnam, Hong Kong |
| 50 | PingCap Ltd | — | AU, EU, USA |
| 51 | Emagine Consulting AB | Service provisioning & support and Customer Support | EU |
| 52 | Cloudinary Ltd | MMS Hosting (US/AU) | US |
| 53 | Userlist, Inc. | Analytics | US |
| 54 | Akixi Limited | Call center reports | US |
| 55 | OrecX (subsidiary of CallMiner) | Recording call audio | US |
| 56 | Enghouse Systems Limited | Generates billing data and invoices for UCaaS customers | US |
| 57 | Deepgram, Inc. | Voice: Text To speech and Speech to Text capabilities | EU |
| 58 | TransUnion/NeuStar | STIR/SHAKEN Attestestion | USA |
| 59 | Emagine Poland | Rich Messaging (WhatsApp): Service Provisioning, Development and Customer Support | EU |
| 60 | Moesif | Observability | US |
| 61 | TD Synnex | Hardware Support | EU |
| 62 | Advania Sverige AB Fredsborgsgatan 24 | Operations | Sweden |
| 63 | VAT Compliance UK Limited | Processing billing data to generate, distribute, and report compliant electronic invoices to customers (OTC), as well as receiving and processing incoming supplier electronic invoices for Accounts Payable and Source-to-Pay (S2P) operations. | Ireland, Netherlands, Germany, South Africa |
| 64 | Sinch America Inc. (US) | Service Provisioning and Support | US |
| 65 | Sinch Denmark Aps (Denmark) | Service Provisioning and Support | EU |
| 66 | Sinch Operator Software AB (Sweden) | Customer Support, Project Management, Deployment, Service Provisioning, Managed Services | EU |
| 67 | Sinch Sweden AB (Sweden) | Service Provisioning, Development, Support Conversation API: Service Provisioning, Development, Support | EU |
| 68 | Sinch Finland Oy (Finland) | Service Provisioning, Development, Support | EU |
| 69 | Sinch BR S.A. (Brazil) | Development, Support Conversation API: Service Provisioning, Development, Support | Brazil |
| 70 | Sinch Communications Canada Inc. (Canada) | Development, Support | Canada |
| 71 | Sinch Poland Sp Zoo (Poland) | Customer Support, Project Management, Deployment, Service Provisioning, Managed Services, NOC Monitoring | EU |
| 72 | Sinch Germany Gmbh (Germany) | Service Provisioning and Support | EU |
| 73 | Sinch Communications Spain SL (Spain) | Service Provisioning and Support | EU |
| 74 | Sinch Singapore Pte Ltd (Singapore) | Service Provisioning and Support | Singapore, APAC |
| 75 | Sinch Interconnect LLC (US) | Service Provisioning and Support | US |
| 76 | Sinch de Peru S.A.C (Peru) | Service Provisioning and Support | LATAM |
| 77 | Sinch Malaysia Sdn Bhd (Malaysia) | Service Provisioning and Support | APAC |
| 78 | Cyclelogic do Brasil Mobile Solutions Ltda. (Brazil) | Service Provisioning and Support | LATAM |
| 79 | Sinch UK Ltd (UK) | Service Provisioning and Support Conversation API: Service Provisioning, Development, Support | UK |
| 80 | Sinch DMCC (UAE Dubai) | Customer Support, Project Management, Deployment, Service Provisioning, Managed Services | UAE |
| 81 | Sinch Colombia S.A.S (Colombia) | Customer Support, Project Management, Deployment, Service Provisioning, Managed Services | LATAM |
| 82 | Nedimix S.A. (Uruguay) | Support | BR, EU |
| 83 | Sinch Australia Pty Ltd (Australia) | Support | Australia |
| 84 | Sinch France SAS | Service Provisioning and Support Conversation API: Service Provisioning, Development, Support | France |
| 85 | Sinch Cloud Communication Services India Pvt Ltd (India) | Conversation API: Service Provisioning, Development, Customer Support, Project Management, Deployment, Managed Services | India, APAC |
| 86 | Cyclelogic México S. de R.L de CV. (Mexico) | Service Provisioning and Support | Mexico |
| 87 | Inteliquent Inc. (USA) | Service Provisioning and Support, Development | US |
| 88 | Mailgun Technologies, Inc. | Customer Support, Project Management, Deployment, Service Provisioning, Managed Services, Mailjet: Support | USA |
| 89 | Mailjet SAS | Customer Support, Project Management, Deployment, Service Provisioning, Managed Services | EU (France) |
| 90 | Message4U Pty Ltd | Service Provisioning and Support, Development | Australia, EU |
| 91 | MessageMedia U.S.A. Inc. | Service Provisioning and Support, Development | USA |
| 92 | MessageMedia Europe Limited | Service Provisioning and Support, Development | EU |
| 93 | Sinch Phillipines Inc. | Service Provisioning and Support, Development | Philippines |
| 94 | Simple Texting LLC | Service Provisioning and Support, Development | USA |
Get an email when Sinch changes its subprocessors
ClauseTrail re-checks this list every day and tells you exactly who was added or removed — including when a vendor starts sending data to an AI provider. The first vendors are free.
Key DPA terms at Sinch
What Sinch's data processing agreement commits to, with the sentence each answer comes from. SCCs or the Data Privacy Framework: what's the difference?
- Breach notification
-
Without undue delay, with no set deadline
“Sinch shall notify the Customer without undue delay once Sinch becomes aware of a personal data breach affecting the Customer's Personal Data.”
DPA, sinch.com ↗ - Notice of a new subprocessor
-
30 days ahead
“Sinch shall notify the Customer, through such mechanism, thirty (30) days' in advance of any intended changes concerning the addition or replacement of any Sub-processor.”
DPA, sinch.com ↗ - Transfers outside the EU
-
Standard contractual clauses and the EU–US Data Privacy Framework
“The Standard Contractual Clauses and, if required, the UK Addendum, having Sinch act as data importer with the Customer acting as data exporter are incorporated as part of this DPA.”
“for Sinch Email, the EU-US Data Privacy Framework (EU-US DPF) and the UK Extension to the EU-U.S DPF, as set forth by the U.S Department of Commerce”
DPA, sinch.com ↗ - Customer data after the contract ends
-
Deleted within 90 days of the contract ending
“Within ninety (90) days following termination of the account, Sinch shall delete all personal data processed pursuant to this DPA, unless Customer requests the return of personal data as described in Paragraph 11(a) above.”
DPA, sinch.com ↗ - Audit rights
-
Through certifications and audit reports only
“Sufficient evidence includes providing either: (i) a certification as to compliance with ISO 27001or other standards implemented by Sinch (scope as defined in the certificate); or (ii) an audit or attestation report of an independent third party.”
DPA, sinch.com ↗
Documents we track for Sinch
- AI terms
- checked October 4, 2026 sinch.com ↗
- DPA
- checked October 4, 2026 sinch.com ↗
- Privacy policy
- checked October 4, 2026 sinch.com ↗
- Subprocessor list
- checked October 4, 2026 sinch.com ↗
- Terms of service
- checked October 4, 2026 sinch.com ↗
Change history
Tracking since October 4, 2026. No change has been published since; additions, removals and document changes will appear here as they're published.
Sinch subprocessors FAQ
- How many subprocessors does Sinch use?
- Sinch lists 94 subprocessors on its published list, including Aiven Limited, Amazon Web Services Australia Pty Ltd, Amazon Web Services Inc., Amazon Web Services EMEA SARL, and AppCues Inc. and 89 more.
- Where does Sinch process customer data?
- The subprocessors named by Sinch are located in EU, USA, US, Brazil, APAC, and Global and 66 other locations, as stated on its list.
- How quickly does Sinch report a personal data breach to customers?
- According to its DPA, Sinch reports a personal data breach to customers without undue delay, with no set deadline: “Sinch shall notify the Customer without undue delay once Sinch becomes aware of a personal data breach affecting the Customer's Personal Data.”
- How much notice does Sinch give before adding a subprocessor?
- Sinch's DPA gives 30 days' notice of a new subprocessor, the time customers have to object: “Sinch shall notify the Customer, through such mechanism, thirty (30) days' in advance of any intended changes concerning the addition or replacement of any Sub-processor.”
- How does Sinch transfer personal data outside the EU?
- Sinch's DPA relies on standard contractual clauses and the EU–US Data Privacy Framework: “The Standard Contractual Clauses and, if required, the UK Addendum, having Sinch act as data importer with the Customer acting as data exporter are incorporated as part of this DPA.”
- When was Sinch's subprocessor list last checked?
- ClauseTrail last checked Sinch's subprocessor list on October 4, 2026. Lists are re-checked daily.
- How do I find out when Sinch adds or removes a subprocessor?
- ClauseTrail monitors Sinch's subprocessor list, DPA, privacy policy and terms and emails you the exact change — who was added or removed and what the page said before and after. The first vendors are free.