Zendesk Subprocessors List (October 2026): Changes and History
Zendesk names 52 subprocessors on its published list. Read from the vendor's own page and re-checked daily.
Last checked October 2, 2026
Official source ↗
Zendesk subprocessors (October 2026)
| # | Subprocessor | Purpose | Location | Data |
|---|---|---|---|---|
| 1 | Amazon Web Services, Inc. | Cloud Service Provider for All Services | United States, Ireland, Germany, United Kingdom, Japan, Australia | — |
| 2 | Google LLC, Google Cloud EMEA Limited | Cloud Service Provider for Zendesk QA, AI agents | Zendesk QA: Germany AI agents: United States, Belgium | — |
| 3 | Cloudflare, Inc. | All | Local (Cloudflare routes traffic to worldwide data centers closest to the user's location. Logging by Cloudflare is performed in the United States.) | Provides content distribution, network performance optimization, security, abuse prevention, and DNS services for web traffic transmitted to and from the Services. |
| 4 | Datadog, Inc. | All | United States, Germany | Provides logging platform used for performing analytics, debugging, troubleshooting, auditing, reporting, and detecting and alerting on unexpected application behavior. |
| 5 | Functional Software, Inc. (aka Sentry) | All | United States, Germany | Provides cross-platform error monitoring and reporting services. |
| 6 | Snowflake Inc. | All | United States, Germany | Provides data warehouse and analytics services and supports advanced Analytics Functionality. |
| 7 | Forge Technology, Inc. (aka Paragon) | All | No hosting of Service Data | Provides integration infrastructure platform services. |
| 8 | Google LLC | Translation Functionality within Agent Workspace, Live Chat Functionality, Analytics Functionality, Zendesk QA, Zendesk WFM, GenAI Functionality | No hosting of Service Data | Supports translation functionality available to Agents, analytics dashboards and features, user authorization within Zendesk WFM, and generative artificial intelligence and natural language processing services. |
| 9 | Halon Security AB | Ticketing System Functionality | Germany | Supports email filtering and security services. |
| 10 | MongoDB, Inc. | Sunshine Conversations, Zendesk messaging, WhatsApp Integration and Social Messaging Add-ons, AI agents, Contact Center | United States, Ireland, Germany, Japan, Australia AI agents: United States, Belgium | Provides scalable database services used to host select Service Data. |
| 11 | Baseten Labs, Inc. | GenAI Functionality | No hosting of Service Data | Provides hosting and inference infrastructure for open-weight AI models. |
| 12 | ElevenLabs Inc. | GenAI Functionality | No hosting of Service Data | Provides generative artificial intelligence and natural language processing services. |
| 13 | Fireworks.ai, Inc. | GenAI Functionality | No hosting of Service Data | Provides hosting and inference infrastructure for open-weight AI models. |
| 14 | Groq, Inc. | GenAI Functionality | No hosting of Service Data | Provides hosting and inference infrastructure for open-weight AI models. |
| 15 | OpenAI, L.L.C. | GenAI Functionality | No hosting of Service Data | Provides generative artificial intelligence and natural language processing services. |
| 16 | Deepgram Inc. | Voice Functionality, Zendesk QA | No hosting of Service Data | Supports voice-related features, including generating transcripts and providing analysis and data redaction functionality for recordings and transcripts. |
| 17 | Twilio, Inc. | Voice Functionality, Zendesk Sell | Voice Functionality: United States, Ireland, Australia Zendesk Sell: United States | Supports telecommunication and messaging functionality, including telecommunication infrastructure. |
| 18 | SendGrid, Inc. | Analytics Functionality, Live Chat Functionality, Zendesk QA, Zendesk Sell | United States | Provides email campaign services used to send notification emails and dashboards to Agents and End-Users. |
| 19 | Confluent, Inc. | Zendesk WFM | United States | Provides the infrastructure for Kafka clusters where all tickets and Agent activity data flow through. |
| 20 | Microsoft Corporation | Zendesk QA, AI agents, GenAI Functionality | No hosting of Service Data | Hosts large language models used to provide generative artificial intelligence and natural language processing services. |
| 21 | Aiven Oy | AI agents | United States, Belgium | Provides search and data analytics functionality. |
| 22 | Raintank, Inc. (aka Grafana Labs) | AI agents | United States, Belgium | Provides logging and observability functionality. |
| 23 | APIHub, Inc. (aka Clearbit) | Zendesk Sell | United States | Provides the marketing data engine used for the Reach functionality available in Zendesk Sell. |
| 24 | GoodData Corporation | Insights (Legacy Service) | United States | Supports analytics functionality in Insights. |
| 25 | Amazon Web Services Australia Pty. Ltd. | Contact Center - Innovation Services | United States, Canada, United Kingdom, Germany, Australia | Cloud Service Provider |
| 26 | Cartesia AI Inc. | Forethought AI Agents | No hosting of Service Data | Provides text to speech generation for Forethought AI Agents Solve Voice. |
| 27 | Daily.co | Forethought AI Agents | No hosting of Service Data | Provides voice channel infrastructure. |
| 28 | Gladia, Inc. | Forethought AI Agents | No hosting of Service Data | Provides natural language processing services for voice-related features. |
| 29 | Mistral AI | Forethought AI Agents | No hosting of Service Data | Provides generative artificial intelligence and natural language processing services. |
| 30 | Pusher Ltd. | Forethought AI Agents | United States | Supports live event handling and messaging services for system-wide notifications. |
| 31 | Zendesk, Inc. | — | United States | — |
| 32 | Zendesk International Limited | — | Ireland | — |
| 33 | Zendesk ApS | — | Denmark | — |
| 34 | Zendesk UK Limited | — | United Kingdom | — |
| 35 | Zendesk Singapore Pte. Ltd. | — | Singapore | — |
| 36 | Zendesk Brasil Software Corporativo LTDA | — | Brazil | — |
| 37 | Kabushiki Kaisha Zendesk | — | Japan | — |
| 38 | Zendesk France SAS | — | France | — |
| 39 | Smooch Technologies ULC | — | Canada | — |
| 40 | Zendesk Technologies Private Limited | — | India | — |
| 41 | Zendesk Korea LLC | — | South Korea | — |
| 42 | Cleverly, Unipessoal, LDA | — | Portugal | — |
| 43 | Zendesk Technologies Spain S.L. | — | Spain | — |
| 44 | Zendesk, S. de R.L. de C.V. | — | Mexico | — |
| 45 | Zendesk Sweden AB | — | Sweden | — |
| 46 | Zendesk Netherlands B.V. | — | Netherlands | — |
| 47 | Zendesk Italy S.r.l. | — | Italy | — |
| 48 | Tymeshift doo Novi Sad | — | Serbia | — |
| 49 | Qualitista OÜ | — | Estonia | — |
| 50 | Ultimate Enterprises Oy | — | Finland | — |
| 51 | Unleash Labs Ltd. | — | Israel | — |
| 52 | Zendesk G.K. | — | Japan | — |
Get an email when Zendesk changes its subprocessors
ClauseTrail re-checks this list every day and tells you exactly who was added or removed — including when a vendor starts sending data to an AI provider. The first vendors are free.
Key DPA terms at Zendesk
What Zendesk's data processing agreement commits to, with the sentence each answer comes from. SCCs or the Data Privacy Framework: what's the difference?
- Breach notification
-
Within 48 hours
“notify Customer of a confirmed personal data breach without undue delay and within 48 hours, unless prohibited by law or government agency”
DPA, www.zendesk.com ↗ - Notice of a new subprocessor
-
30 days ahead
“Zendesk will update the Sub-processor Policy with any newly appointed Sub-processors at least 30 days before such change.”
DPA, www.zendesk.com ↗ - Transfers outside the EU
-
Standard contractual clauses, the EU–US Data Privacy Framework, and binding corporate rules
“Zendesk, its affiliates, and Sub-processors comply with the requirements of Zendesk's Binding Corporate Rules”
“Zendesk has certified to participate in and comply with the EU-U.S. Data Privacy Framework ("EU-U.S. DPF"), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework ("Swiss-U.S. DPF")”
“Zendesk also utilizes the standard contractual clauses adopted by the European Commission that are stated in the Annex to the European Commission's Implementing Decision 2021/914 of 4 June 2021”
DPA, www.zendesk.com ↗ - Audit rights
-
Once a year
“Such audit may be conducted no more than once annually, must be conducted during normal business hours with reasonable duration, must not interfere with Zendesk's operations, and must only be conducted at Zendesk headquarters or an agreed business office.”
DPA, www.zendesk.com ↗
Certifications at Zendesk
What Zendesk's trust page lists, with the text each one comes from. SOC 2 Type I or Type II: what's the difference?
- SOC 2 Type II
-
Active
“SOC 2 Type II”
Trust page, www.zendesk.com ↗ - ISO 27001
-
Active
“ISO 27001:2022”
Trust page, www.zendesk.com ↗ - ISO 27701
-
Active
“ISO 27701:2019”
Trust page, www.zendesk.com ↗ - ISO 42001
-
Active
“ISO 42001”
Trust page, www.zendesk.com ↗ - HIPAA
-
Active
“HIPAA”
Trust page, www.zendesk.com ↗ - PCI DSS
-
Active
“PCI-DSS”
Trust page, www.zendesk.com ↗ - FedRAMP
-
Active
“FedRAMP LI-SaaS”
Trust page, www.zendesk.com ↗ - CSA STAR
-
Active
“CSA STAR AI Levels 1 & 2”
Trust page, www.zendesk.com ↗
Documents we track for Zendesk
- DPA
- checked October 2, 2026 www.zendesk.com ↗
- Subprocessor list
- checked October 2, 2026 support.zendesk.com ↗
- Terms of service
- checked October 2, 2026 www.zendesk.com ↗
- Trust page
- checked October 2, 2026 www.zendesk.com ↗
Change history
Tracking since October 2, 2026. No change has been published since; additions, removals and document changes will appear here as they're published.
Zendesk subprocessors FAQ
- How many subprocessors does Zendesk use?
- Zendesk lists 52 subprocessors on its published list, including Amazon Web Services, Inc., Google LLC, Google Cloud EMEA Limited, Cloudflare, Inc., Datadog, Inc., and Functional Software, Inc. (aka Sentry) and 47 more.
- Where does Zendesk process customer data?
- The subprocessors named by Zendesk are located in United States, No hosting of Service Data, Germany, Belgium, Ireland, and Japan and 24 other locations, as stated on its list.
- How quickly does Zendesk report a personal data breach to customers?
- According to its DPA, Zendesk reports a personal data breach to customers within 48 hours: “notify Customer of a confirmed personal data breach without undue delay and within 48 hours, unless prohibited by law or government agency”
- How much notice does Zendesk give before adding a subprocessor?
- Zendesk's DPA gives 30 days' notice of a new subprocessor, the time customers have to object: “Zendesk will update the Sub-processor Policy with any newly appointed Sub-processors at least 30 days before such change.”
- How does Zendesk transfer personal data outside the EU?
- Zendesk's DPA relies on standard contractual clauses, the EU–US Data Privacy Framework, and binding corporate rules: “Zendesk, its affiliates, and Sub-processors comply with the requirements of Zendesk's Binding Corporate Rules”
- Does Zendesk have a SOC 2 Type II report?
- Yes. Zendesk's trust page lists a SOC 2 Type II report: “SOC 2 Type II”
- Which security certifications does Zendesk list?
- Zendesk's trust page lists SOC 2 Type II, ISO 27001, ISO 27701, ISO 42001, HIPAA, PCI DSS, FedRAMP, and CSA STAR.
- When was Zendesk's subprocessor list last checked?
- ClauseTrail last checked Zendesk's subprocessor list on October 2, 2026. Lists are re-checked daily.
- How do I find out when Zendesk adds or removes a subprocessor?
- ClauseTrail monitors Zendesk's subprocessor list, DPA, privacy policy and terms and emails you the exact change — who was added or removed and what the page said before and after. The first vendors are free.