Vonage Subprocessors List (November 2026): Changes and History

Vonage names 24 subprocessors on its published list. Read from the vendor's own page and re-checked daily.

Last checked November 2, 2026 Official source ↗

Vonage subprocessors (November 2026)

# Subprocessor Purpose Location Data
1 Amazon Web Services, Inc. Storage of Call Detail Records (CDRs), call recordings, voicemails and SMS delivery. USA, EU, Singapore —
2 Nuance Communications, Inc. Voice transcription for voicemail. USA —
3 Ping Identity Multi-Factor Authentication provider and login protection. USA, EU, Australia —
4 Cantab Research Limited (Speechmatics) Hosting of Conversation Analyzer Services. USA, EU, Australia —
5 Google LLC Providing real-time transcription, Looker reporting services, and Large Language Model (LLM) processing. USA, EU, Australia —
6 Meta Platforms, Inc. (WhatsApp) Processing and sending of messages, including phone numbers and message content. United States, EU —
7 Nylas, Inc. Processes emails by acting as a unified API layer that connects to various email providers (Gmail, Outlook, etc.), enabling secure email sending, receiving, and syncing for applications. USA, EU —
8 Twilio, Inc. WebRTC-based communication infrastructure used to enable real-time voice calling features within our platform, and emergency calling, facilitating secure and reliable customer-agent interactions. USA, EU, Australia, Singapore —
9 DataDog, Inc. System monitoring and log management. USA Personal data related to communications customers send or receive through Vonage’s API service. Potentially identifiable information includes phone number, IP address, and other parameters collected during a call.
10 Mailchimp (The Rocket Science Group LLC) Managed mail service for the purpose of sending mails. USA, EU Personal data related to the services and contained in communications that customers send or receive through the services.
11 Mailgun Technologies, Inc. To deliver transactional email notifications to users, including password and one-time password (OTP) communications. USA, EU Customer email addresses, customer first names, and information related to account activity, such as password resets and account changes.
12 Meta Platforms, Inc. (Facebook Messenger) Provision, operation, and maintenance of services, including business account management and authentication through Business Manager; customer communications and engagement; technical support and platform infrastructure maintenance. United States, EU Personal data contained in and related to communications customers send or receive through Facebook Messenger.
13 Pusher Limited To provide real-time communication capabilities for the Livechat module using WebSocket technology. USA, EU Livechat message content sent by end-users to agents and admins, customer identifiers, including conversation ID, customer first and last names, customer mobile phone numbers, and status changes related to broadcast execution and live conversations.
14 Couchbase Inc. Managed database services for storing data of varying types to facilitate the operations of the API. USA, EU, Australia, Singapore Personal data contained in communications that customers send or receive through Vonage's APIs. Potentially identifiable information includes name, phone numbers, call data records and other metadata.
15 Softlayer Technologies, Inc. Public cloud hosting of the platform, including signal and media processing. Storage of media and records of communications. USA, EU, Singapore Personal data contained in communications that customers send or receive through Vonage's API services. Potentially identifiable information includes voice content or phone numbers.
16 Adaptive Mobile Security Limited Fraud prevention. USA, EU, Australia, Singapore Personal data related to the services and contained in communications that customers send or receive through the services.
17 IPQualityScore LLC (IPQS) Fraud prevention by scanning URLs in the message body. USA, EU, Australia, Singapore Personal data related to the services and contained in communications that customers send or receive through the services.
18 Redis Ltd. Managed database services for storing data to facilitate the operations of the service and for network queuing. USA, EU, Australia, Singapore Personal data related to the services and contained in communications that customers send or receive through the services.
19 4Auth Limited (True.id, IDLayr) Processing of phone numbers for identity verification purposes. USA, EU Personal data related to the services, such as phone numbers.
20 Aduna Global LLC Processing of phone numbers for identity verification purposes. USA, EU, Canada Personal data related to the services, such as phone numbers.
21 Zumigo, Inc. Processing of phone numbers for identity verification purposes. USA Personal data related to the services, such as phone numbers and personal data associated with phone numbers like name, surname or address.
22 Meta Platforms, Inc. Provision, operation, and maintenance of services, including business account management and authentication through Business Manager; customer communications and engagement; technical support and platform infrastructure maintenance. United States, EU Personal data contained in and related to communications customers send or receive through connected Meta-owned communication apps.
23 Viber Media S.à r.l. Message and Call Detail Record (CDR) processing. USA, EU Personal data related to the services and contained in communications that customers send or receive through the services.
24 Sendinblue SAS (Brevo) Processing of email addresses for authentication purposes. EU Personal data related to the services, such as email addresses.

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Subprocessor list
checked November 2, 2026 www.vonage.com ↗

Change history

Tracking since October 15, 2026. No change has been published since; additions, removals and document changes will appear here as they're published.

Vonage subprocessors FAQ

How many subprocessors does Vonage use?
Vonage lists 24 subprocessors on its published list, including Amazon Web Services, Inc., Nuance Communications, Inc., Ping Identity, Cantab Research Limited (Speechmatics), and Google LLC and 19 more.
Where does Vonage process customer data?
The subprocessors named by Vonage are located in EU, USA, Australia, Singapore, United States, and Canada, as stated on its list.
When was Vonage's subprocessor list last checked?
ClauseTrail last checked Vonage's subprocessor list on November 2, 2026. Lists are re-checked daily.
How do I find out when Vonage adds or removes a subprocessor?
ClauseTrail monitors Vonage's subprocessor list, DPA, privacy policy and terms and emails you the exact change — who was added or removed and what the page said before and after. The first vendors are free.