Twilio Subprocessors List (November 2026): Changes and History
Twilio names 33 subprocessors on its published list. Read from the vendor's own page and re-checked daily.
Last checked November 9, 2026
Official source ↗
Twilio subprocessors (November 2026)
| # | Subprocessor | Purpose | Location |
|---|---|---|---|
| 1 | Adaptive Mobile (ENEA) | Adaptive Mobile (ENEA) enforces message safety, spam filtering, threat detection and abuse prevention for specific Twilio Products and Services | USA |
| 2 | Amazon Bedrock | Amazon Bedrock provide AI functionality including LLM models for specific Twilio Products and Services | USA |
| 3 | Anthropic | Anthropic provides AI functionality including LLM models for specific Twilio Products and Services | USA |
| 4 | AWS | AWS Provide core cloud hosting and data storage infrastructure for specific Twilio Products and Services | USA, EU, AU |
| 5 | Clickhouse | Clickhouse provide hosting and data storage infrastructure for specific Twilio Products and Services | USA, EU |
| 6 | Datadog | Datadog monitors of platform security and system health for specific Twilio Products and Services | USA |
| 7 | Deepgram | Deepgram transcribes voice media into text via automated speech recognition for specific Twilio Products and Services | USA |
| 8 | DVELP/Sabio | DVELP/Sabio provides integration connectivity to customer Google CCAI instances for specific Twilio Products and Services | UK, Belgium, Finland, Germany, Netherlands, Poland (data persistence |
| 9 | Elastic | Elastic provides support system indexing, search query optimisation, and operational log analytics for specific Twilio Products and Services | USA |
| 10 | ElevenLabs | ElevenLabs executes automated speech summarisation, audio synthesis, and sentiment detection, as enabled by customers for specific Twilio Products and Services | USA, EU |
| 11 | Fivetran | Fivetran automates data synchronisation between operational systems for internal business reporting for specific Twilio Products and Services | USA |
| 12 | GoodData Corporation | GoodData Corporation delivers data analytics, custom reporting dashboards, and business intelligence visualisation as enabled by customers for specific Twilio Products and Services | USA |
| 13 | Google transcribes voice media into text via automated speech recognition as enabled by customers for specific Twilio Products and Services | USA | |
| 14 | Google RCS | Google RCS delivers inbound and outbound authentication messages for specific Twilio Products and Services | USA, Chile, Europe:, Ireland, Netherlands, Denmark, Finland, Belgium, Asia: Taiwan, Japan, Singapore |
| 15 | Hex | Hex provides internal business intelligence, data visualization, and collaborative analytics for specific Twilio Products and Services | USA |
| 16 | Honeycomb | Honeycomb provides real-time system observability, application debugging, and performance tracing for specific Twilio Products and Services | USA |
| 17 | Lakera | Lakera AI provides security monitoring, data leakage prevention, and real-time threat detection within automated workflows for specific Twilio Products and Services | USA |
| 18 | Meta | Meta Routes, transmits and delivers messages for specific Twilio Products and Services | USA |
| 19 | Microsoft Azure | Microsoft Azure Transcribes voice media into text via automated speech recognition as enabled by customers for specific Twilio Products and Services | USA, EU |
| 20 | Mintlify | Mintlify provides service documentation management for specific Twilio Products and Services | USA |
| 21 | OpenAI | OpenAI Provides AI functionality including Large Language Models for specific Twilio Products and Services | USA |
| 22 | Plain | Plain Manages multi-channel customer support communication and service ticket resolution for specific Twilio Products and Services | UK |
| 23 | Postmark | Postmark Routes, transmits, and delivers of outbound email communications for specific Twilio Products and Services | USA |
| 24 | Sinch | Sinch routes, transmits, and delivers of outbound SMS communications for specific Twilio Products and Services | USA |
| 25 | Slack | Slack provides customer Support chat/messaging solutions for specific Twilio Products and Services | USA |
| 26 | Snowflake | Snowflake Manages campaign data storage and executes email marketing automation for specific Twilio Products and Services | USA |
| 27 | Svix | Svix delivers real-time system alerts and notifications for specific Twilio Products and Services | USA |
| 28 | Temporal Cloud | Temporal Cloud schedules and executes the customer defined workflows for specific Twilio Products and Services | USA |
| 29 | VoiceBase | VoiceBase transcribes voice media into text via automated speech recognition as enabled by customers for specific Twilio Products and Services | USA |
| 30 | DataBank | Hosting services and storage. | North America |
| 31 | Lumen | Hosting services and storage. | North America |
| 32 | Digital Realty | Hosting services and storage. | North America, EU |
| 33 | Twilio Inc. | If Twilio Inc. is not the Twilio party to the agreement, then Twilio Inc. is acting as a sub-processor for that Twilio party. (For example. If you are contracting with Twilio Ireland Ltd, then Twilio Inc. is acting as a sub-processor for the provision of the services.) Provision of the Twilio Services | USA |
Get an email when Twilio changes its subprocessors
ClauseTrail re-checks this list every day and tells you exactly who was added or removed — including when a vendor starts sending data to an AI provider. The first vendors are free.
AI and customer data at Twilio
What Twilio's own documents say, with the sentence each answer comes from.
- Trains AI models on customer data
-
Yes, unless you opt out
“AI/ML Content will not be used to improve, train, and fine-tune Twilio's other AI/ML Features and any related models not used by Customer, without Customer's acceptance of or agreement to supplemental terms granting Twilio the right to do so.”
AI terms, www.twilio.com ↗ - Sends customer data to AI model providers
-
Yes: AWS Bedrock cohere-embed-v4, Amazon Bedrock - Anthropic, Amazon Comprehend, Amazon Personalize, Amazon Polly, Amazon Transcribe, Azure OpenAI, Claude 3.5 Haiku, Claude 4 Sonnet, Deepgram, ElevenLabs, Google Speech-to-Text, Google Text-to-Speech, Google Vertex, Limina (formerly Private AI), OpenAI GPT, and OpenAI Text Embedding - 3
“Customer acknowledges and permits Twilio and its affiliates to disclose any Input, as determined by Twilio, in its sole discretion, with the applicable Third-Party Technology provider”
AI terms, www.twilio.com ↗ - How to opt out
-
Customer data is not used to train Twilio's other AI features or shared with third-party providers for base-model training unless the customer separately agrees to supplemental terms granting that right.
“no Input will be disclosed to a Third-Party Technology provider for the purpose of training or fine-tuning its underlying base model, without Customer's acceptance of or agreement to supplemental terms granting Twilio the right to do so.”
AI terms, www.twilio.com ↗
Documents we track for Twilio
- AI terms
- checked November 9, 2026 www.twilio.com ↗
- Privacy policy
- checked November 9, 2026 www.twilio.com ↗
- Subprocessor list
- checked November 9, 2026 www.twilio.com ↗
- Terms of service
- checked November 9, 2026 www.twilio.com ↗
Change history
Tracking since September 25, 2026. No change has been published since; additions, removals and document changes will appear here as they're published.
Twilio subprocessors FAQ
- How many subprocessors does Twilio use?
- Twilio lists 33 subprocessors on its published list, including Adaptive Mobile (ENEA), Amazon Bedrock, Anthropic, AWS, and Clickhouse and 28 more.
- Where does Twilio process customer data?
- The subprocessors named by Twilio are located in USA, EU, North America, Belgium, Finland, and Netherlands and 11 other locations, as stated on its list.
- Does Twilio use customer data to train AI models?
- According to its AI terms, Twilio uses customer data to train AI models unless customers opt out: “AI/ML Content will not be used to improve, train, and fine-tune Twilio's other AI/ML Features and any related models not used by Customer, without Customer's acceptance of or agreement to supplemental terms granting Twilio the right to do so.”
- Which AI model providers does Twilio send customer data to?
- AWS Bedrock cohere-embed-v4, Amazon Bedrock - Anthropic, Amazon Comprehend, Amazon Personalize, Amazon Polly, Amazon Transcribe, Azure OpenAI, Claude 3.5 Haiku, Claude 4 Sonnet, Deepgram, ElevenLabs, Google Speech-to-Text, Google Text-to-Speech, Google Vertex, Limina (formerly Private AI), OpenAI GPT, and OpenAI Text Embedding - 3 are named in Twilio's AI terms: “Twilio Agent Copilot | Amazon Bedrock - Anthropic | https://aws.amazon.com/ai/responsible-ai/policy”
- When was Twilio's subprocessor list last checked?
- ClauseTrail last checked Twilio's subprocessor list on November 9, 2026. Lists are re-checked daily.
- How do I find out when Twilio adds or removes a subprocessor?
- ClauseTrail monitors Twilio's subprocessor list, DPA, privacy policy and terms and emails you the exact change — who was added or removed and what the page said before and after. The first vendors are free.