Talkdesk Subprocessors List (November 2026): Changes and History
Talkdesk names 32 subprocessors on its published list. Read from the vendor's own page and re-checked daily.
Last checked November 2, 2026
Official source ↗
Talkdesk subprocessors (November 2026)
| # | Subprocessor | Purpose | Location |
|---|---|---|---|
| 1 | Service, Inc | Infrastructure as a service provider used to store infrastructure, and manages the servers, and the databases. | Germany, Ireland |
| 2 | CloudClare | Load Balancer secure services. | — |
| 3 | Fivetran, Inc | Extracting, load data, and standardized data from several sources. This reporting tools inside Talkdesk products and BI. | Germany, Ireland |
| 4 | MongoDB | Infrastructure as a service provider used to provide database storage - the servers and the databases. | Germany, Ireland |
| 5 | Dynatrace | Application performance monitoring and synthetic alerts and insights into degradations. | Ireland |
| 6 | Pendo.io, Inc | Talkdesk site usage heatmaps improvement (no personal data stored). Provides data on most-used pages and platform and any issues with UI. It also pushes/distributes in-app and product notices and announcements. | USA |
| 7 | Plivo | Communications provider - SIP devices inventory management tool | USA |
| 8 | (Pusher) | Real-time persistent connections maintenance of persistent connections and allows real-time communication from a browser and a web. | Ireland |
| 9 | Twilio Inc | Cloud communications platform as a service - SMS, voice, and messaging applications building global scale. Digital Engagement - Chat processing. Digital Engagement - SMS and WhatsApp processing. | EU, Ireland, USA |
| 10 | Workramp | Training platform - training content related to Talkdesk CCaaS | USA |
| 11 | Infobip | Platform as a Service - Messaging Services | Germany |
| 12 | KMC | Services outsourcing - Support services | Philippines |
| 13 | Databricks | Artificial Intelligence and capabilities (Copilot, Autopilot, CX Analytics, Feedback, Sensors, CX Enrichments) | Germany, Ireland |
| 14 | Deepgram | Speech recognition in multiple languages. (Copilot, Autopilot, CX Feedback, AI Trainer) | USA |
| 15 | Eyeson | Screen recording support. | Germany |
| 16 | Google Cloud (Dialogflow) | Artificial Intelligence/Machine Learning Capabilities. (Copilot, CX Sensors, CX) | Belgium |
| 17 | IPQualityScore | Phone Validation, Reputation, and IP Analysis. (Answering machine detection) | Germany |
| 18 | Microsoft | Used for large model inference (Copilot, Autopilot, Knowledge Management, Interaction Analytics, AI Trainer, Quality Management Assist, Digital Engagement) | Netherlands, France |
| 19 | Nylas | Email storage and processing. (Digital Engagement) | Ireland |
| 20 | Telnyx | Transcription (Predictive Dialer) | Germany |
| 21 | Holdings, Inc. | Talkdesk Identity authentication. | Ireland |
| 22 | Redis | Fully managed database service to persist operational data to deliver platform high availability. | EU |
| 23 | Noetica | Intelligent predictive dialer - provide automated services for contact (dialer) | EU |
| 24 | Workato | Integration and automation platform - integrate and orchestrate with end products and users' tech stacks. | Germany |
| 25 | LogRocket | Product analytics troubleshooting - support troubleshooting. | USA |
| 26 | Zendesk | Ticketing service - collect information provided by support team and troubleshooting. | USA |
| 27 | Talkdesk, Inc Portugal | Technical Support and service | Portugal |
| 28 | Talkdesk, Inc. | Internal provision of services | USA |
| 29 | Talkdesk Brasil CX Cloud | Internal provision of services | Brazil |
| 30 | Limited Liability Company | Internal provision of services | Ukraine |
| 31 | Talkdesk India Private Limited | Internal provision of services | India |
| 32 | Co., Ltd.(Wuhan) Software | Internal provision of services | China |
Get an email when Talkdesk changes its subprocessors
ClauseTrail re-checks this list every day and tells you exactly who was added or removed — including when a vendor starts sending data to an AI provider. The first vendors are free.
Documents we track for Talkdesk
- Subprocessor list
- checked November 2, 2026 support.talkdesk.com ↗
- Terms of service
- checked November 3, 2026 changed October 14, 2026 www.talkdesk.com ↗
Change history
-
Terms of service changed
Section header for payment terms gained a numbering prefix "6.4" and the roman numeral "(i)" in the payment terms list was replaced with the placeholder text "Info", appearing to be a formatting artifact rather than a substantive wording change.
Tracking since October 15, 2026. Every change links to the two versions of the document it came from. All vendors' changes →
Talkdesk subprocessors FAQ
- How many subprocessors does Talkdesk use?
- Talkdesk lists 32 subprocessors on its published list, including Service, Inc, CloudClare, Fivetran, Inc, MongoDB, and Dynatrace and 27 more.
- Where does Talkdesk process customer data?
- The subprocessors named by Talkdesk are located in Germany, Ireland, USA, EU, Belgium, and Brazil and 7 other locations, as stated on its list.
- When was Talkdesk's subprocessor list last checked?
- ClauseTrail last checked Talkdesk's subprocessor list on November 2, 2026. Lists are re-checked daily.
- How do I find out when Talkdesk adds or removes a subprocessor?
- ClauseTrail monitors Talkdesk's subprocessor list, DPA, privacy policy and terms and emails you the exact change — who was added or removed and what the page said before and after. The first vendors are free.