Respond.io Subprocessors List (September 2026): Changes and History
Respond.io names 18 subprocessors on its published list. Read from the vendor's own page and re-checked daily.
Last checked September 28, 2026
Official source ↗
Respond.io subprocessors (September 2026)
| # | Subprocessor | Purpose | Location |
|---|---|---|---|
| 1 | AWS | Cloud infrastructure and hosting | — |
| 2 | Segment | Customer data pipeline / event tracking | — |
| 3 | SendGrid | Transactional and marketing email delivery | — |
| 4 | Pendo | Product usage analytics and in-app guidance | — |
| 5 | Apify | Web crawling to ingest customer-specified URLs into knowledge sources | — |
| 6 | Telnyx | VoIP telephony infrastructure and call recording for the Voice channel | — |
| 7 | Snowflake | Data warehousing and analytics | — |
| 8 | OpenAI | AI language model inference for AI Agent and AI Assist features | — |
| 9 | Mistral AI | AI language model inference for AI Agent features; OCR processing of PDFs and images in knowledge sources | — |
| 10 | Google Cloud / Vertex AI | Vector embedding generation for knowledge source retrieval and translations | — |
| 11 | LangSmith (LangChain) | AI observability and tracing of model interactions | — |
| 12 | ElevenLabs | Voice processing for AI-powered voice conversations (text-to-speech and speech-to-text) | — |
| 13 | PostHog | Tracing, monitoring and debugging | — |
| 14 | Rocketbots Malaysia Sdn. Bhd. | Administrative and support access | — |
| 15 | Nango | Third-party services integration | — |
| 16 | OneSignal | Push notification delivery to the respond.io mobile apps and web browser | — |
| 17 | Sentry | Error monitoring and mobile session capture; session replay can capture inbox screens showing conversation content | — |
| 18 | Meta Platforms | — |
Get an email when Respond.io changes its subprocessors
ClauseTrail re-checks this list every day and tells you exactly who was added or removed — including when a vendor starts sending data to an AI provider. The first vendors are free.
Certifications at Respond.io
What Respond.io's trust page lists, with the text each one comes from.
- ISO 27001
-
Active
“ISO 27001”
Trust page, respond.io ↗
Documents we track for Respond.io
- DPA
- checked September 28, 2026 respond.io ↗
- Privacy policy
- checked September 28, 2026 respond.io ↗
- Subprocessor list
- checked September 28, 2026 respond.io ↗
- Terms of service
- checked September 28, 2026 respond.io ↗
- Trust page
- checked September 28, 2026 respond.io ↗
Change history
Tracking since September 28, 2026. No change has been published since; additions, removals and document changes will appear here as they're published.
Respond.io subprocessors FAQ
- How many subprocessors does Respond.io use?
- Respond.io lists 18 subprocessors on its published list, including AWS, Segment, SendGrid, Pendo, and Apify and 13 more.
- Which security certifications does Respond.io list?
- Respond.io's trust page lists ISO 27001.
- When was Respond.io's subprocessor list last checked?
- ClauseTrail last checked Respond.io's subprocessor list on September 28, 2026. Lists are re-checked daily.
- How do I find out when Respond.io adds or removes a subprocessor?
- ClauseTrail monitors Respond.io's subprocessor list, DPA, privacy policy and terms and emails you the exact change — who was added or removed and what the page said before and after. The first vendors are free.