Loom Subprocessors List (November 2026): Changes and History
Loom names 46 subprocessors on its published list. Read from the vendor's own page and re-checked daily.
Loom subprocessors (November 2026)
| # | Subprocessor | Purpose | Location | Data |
|---|---|---|---|---|
| 1 | Amazon Web Services, Inc. | Cloud hosting provider Provision of Atlassian support | EEA, Sweden, Ireland, Germany, Switzerland, UK, Canada, Australia, Singapore, South Korea, USA, India, Japan | Customer Personal Data, created by customer and stored in Applicable Cloud Products, or shared with Atlassian during the provision of support |
| 2 | Clumio, Inc. | Backup solutions provider for Amazon Simple Storage Service (S3) | EEA, UK, Australia, USA, Singapore | Customer Personal Data created by customer and stored in Applicable Cloud Products, or shared with Atlassian during the provision of support |
| 3 | Databricks, Inc. | Infrastructure provider to enable customer data querying, and analytics product features. | USA | Customer Personal Data created by customer and stored in Applicable Cloud Products End User Personal Data created by developers and stored in Forge |
| 4 | Google LLC | File Storage | USA | Customer Personal Data created by customer and stored in DX |
| 5 | Microsoft Corporation | Cloud hosting provider | USA, Australia, Netherlands | Customer Personal Data created by customer and stored in Applicable Cloud Products |
| 6 | MongoDB, Inc. | Cloud hosting provider for JSM Chat (formerly Halp) | USA | Customer Personal Data created by customer and stored in Applicable Cloud Products |
| 7 | NetApp, Inc. | Cloud hosting provider | USA | Customer Personal Data created by customer and stored in Applicable Cloud Products |
| 8 | Salesforce, Inc. (Heroku) | Cloud services provider | USA | Customer Personal Data created by customer and stored in Applicable Cloud Products |
| 9 | Snowflake, Inc. | Cloud database provider | USA | Customer Personal Data created by customer and stored in Applicable Cloud Products |
| 10 | Cantab Research Ltd (trading as Speechmatics) | Transcription services | USA | Customer Personal Data created by customer, in particular, personal data contained in product notice communications and user-initiated shared video recordings including associated comments and SMS/MMS messages |
| 11 | Work OS, Inc. | SCIM provisioning | USA | Customer Personal Data created by customer and stored in DX |
| 12 | Mailgun Technologies, Inc. | Communications technology provider for product notifications | USA, EEA | Customer Personal Data created by customer, in particular, personal data contained in product notice communications |
| 13 | Mailchimp | Communications technology provider for product notifications and video sharing over email | USA | Customer Personal Data created by customer, in particular, personal data contained in product notice communications and user-initiated shared video recordings including associated comments and email messages |
| 14 | MessageBird USA, Inc, (d/b/a Bird) | Communications technology provider for product notifications | USA, EEA | Customer Personal Data created by customer, in particular, personal data contained in product notice communications End User Personal Data created by developers and stored in Forge |
| 15 | Vonage APIs (formerly Nexmo, Inc.) | Communications technology provider | USA, UK, Singapore | Customer Personal Data created by customer, in particular, personal data contained in text and voice communications |
| 16 | OneSignal | Communications technology provider for mobile product notifications and video sharing | USA | Customer Personal Data created by customer, in particular, personal data contained in product notice communications and user-initiated shared video recordings including associated comments and SMS/MMS messages |
| 17 | Plivo, Inc. | Communications technology provider for product notifications | USA | Customer Personal Data created by customer, in particular, personal data contained in product notice communications |
| 18 | Twilio Inc. | Communications technology provider for product notifications | USA | Customer Personal Data created by customer, in particular, personal data contained in product notice communications End User Personal Data created by developers and stored in Forge |
| 19 | Cloudflare, Ltd. | Content delivery network provider Hosting provider for the Remote Model Context Protocol (MCP) Server | — | Customer Personal Data created by customer and stored in Applicable Cloud Products |
| 20 | e-Core Soluções em Tecnologia da Informaçiupão Ltda. | Customer service, support, and cloud migration service provider | Brazil, Mexico | Customer Personal Data created by customer if shared with Atlassian via attachments in support tickets |
| 21 | Partner Hero | Customer service and technical support | Philippines, Romania, South Africa | Customer Personal Data created by customer shared during Loom support communications |
| 22 | SoftServe, Inc. | Customer service, outsourced engineering and technical support | Bulgaria, Poland, United States | Customer Personal Data created by customer and stored in Applicable Cloud Products End User Personal Data created by developers and stored in Forge |
| 23 | Telus, Inc. | Customer service | Romania | Customer Personal Data created by customer if shared with Atlassian via attachments in support tickets |
| 24 | Zendesk | Customer service and technical support | USA | Customer Personal Data created by customer shared during Loom support communications |
| 25 | Amazon Web Services, Inc. (AWS Bedrock) | Generative AI services provider for intelligence product features | USA, EEA, Germany, Sweden, Italy, Spain, Ireland, France South Africa, Japan, South Korea, India, Singapore, Australia, Indonesia, Canada, Switzerland, UK, Bahrain, Mexico, Brazil | Customer Personal Data created by customer and stored in Applicable Cloud Products |
| 26 | Google Vertex AI | Generative AI services provider for intelligence product features | USA, EEA, Belgium, Netherlands, Finland, Singapore, Taiwan | Customer Personal Data created by customer and stored in Applicable Cloud Products |
| 27 | OpenAI, L.L.C. | Generative AI services provider for intelligence product features For the provision of Atlassian support | USA | Customer Personal Data created by customer and stored in Applicable Cloud Products, or shared with Atlassian during the provision of support |
| 28 | Twilio, Inc (Twilio-Segment) | Data analytics service | USA | Customer Personal Data created by customer and stored in Applicable Cloud Products |
| 29 | Crowdstrike | — | USA | — |
| 30 | Okta, Inc. | — | USA | — |
| 31 | Tenable Holdings, Inc. | — | USA | — |
| 32 | Atlassian B.V. | — | Kingdom of the Netherlands | — |
| 33 | Atlassian Canada Inc. | — | Canada | — |
| 34 | Atlassian France S.A.S. | — | French Republic | — |
| 35 | Atlassian Germany GmbH | — | Federal Republic of Germany | — |
| 36 | Atlassian India LLP | — | Republic of India | — |
| 37 | Atlassian K.K. | — | Japan | — |
| 38 | Atlassian Korea Ltd. | — | Republic of Korea | — |
| 39 | Atlassian New Zealand | — | New Zealand | — |
| 40 | Atlassian Philippines, Inc. | — | Republic of the Philippines | — |
| 41 | Atlassian Poland sp.z.o.o | — | Republic of Poland | — |
| 42 | Atlassian Pte. Ltd. | — | Republic of Singapore | — |
| 43 | Atlassian Pty. Ltd. | — | Commonwealth of Australia | — |
| 44 | Atlassian (UK) Operations Ltd. | — | United Kingdom of Great Britain, Northern Ireland | — |
| 45 | Atlassian US, Inc. | — | United States of America | — |
| 46 | Opsgenie Yazılım Anonim Şirketi | — | Republic of Türkiye | — |
Get an email when Loom changes its subprocessors
ClauseTrail re-checks this list every day and tells you exactly who was added or removed — including when a vendor starts sending data to an AI provider. The first vendors are free.
Documents we track for Loom
- Subprocessor list
- checked November 2, 2026 changed October 23, 2026 www.atlassian.com ↗
Change history
Tracking since October 15, 2026. No change has been published since; additions, removals and document changes will appear here as they're published.
Loom subprocessors FAQ
- How many subprocessors does Loom use?
- Loom lists 46 subprocessors on its published list, including Amazon Web Services, Inc., Clumio, Inc., Databricks, Inc., Google LLC, and Microsoft Corporation and 41 more.
- Where does Loom process customer data?
- The subprocessors named by Loom are located in USA, EEA, Singapore, Australia, UK, and Canada and 38 other locations, as stated on its list.
- When was Loom's subprocessor list last checked?
- ClauseTrail last checked Loom's subprocessor list on November 2, 2026 and last saw it change on October 23, 2026. Lists are re-checked daily.
- How do I find out when Loom adds or removes a subprocessor?
- ClauseTrail monitors Loom's subprocessor list, DPA, privacy policy and terms and emails you the exact change — who was added or removed and what the page said before and after. The first vendors are free.