How many subprocessors does LiveChat use?

LiveChat lists 7 subprocessors on its published list, including Google Cloud Platform, Amazon Web Services LLC (AWS), OpenAI OpCo, LLC, Functional Software, Inc. (Sentry), and Cloudflare, Inc. and 2 more.

Where does LiveChat process customer data?

The subprocessors named by LiveChat are located in USA, EU, EU (Frankfurt), Global – Services delivered remotely, Iowa), and US and 2 other locations, as stated on its list.

How quickly does LiveChat report a personal data breach to customers?

According to its DPA, LiveChat reports a personal data breach to customers without undue delay, with no set deadline: “Text will, without undue delay after discovery of a Personal Data Breach on the Processor's facilities affecting Data Subject of Client, (i) notify the Client by email of the Personal Data Breach”

How much notice does LiveChat give before adding a subprocessor?

LiveChat's DPA gives 10 days' notice of a new subprocessor, the time customers have to object: “Before giving Sub-Processor(s) access to Personal Data, Text will make necessary updates to relevant website at least 10 days in advance.”

How does LiveChat transfer personal data outside the EU?

LiveChat's DPA relies on standard contractual clauses and the EU–US Data Privacy Framework: “The parties agree that the EU Standard Contractual Clauses (Module 2) incorporated to this DPA by reference will apply to Personal Data that is transferred from the EEA to the Services”

When was LiveChat's subprocessor list last checked?

ClauseTrail last checked LiveChat's subprocessor list on November 3, 2026. Lists are re-checked daily.

How do I find out when LiveChat adds or removes a subprocessor?

ClauseTrail monitors LiveChat's subprocessor list, DPA, privacy policy and terms and emails you the exact change — who was added or removed and what the page said before and after. The first vendors are free.

LiveChat Subprocessors List (November 2026): Changes and History

LiveChat names 7 subprocessors on its published list. Read from the vendor's own page and re-checked daily.

Last checked November 3, 2026 Official source ↗

LiveChat subprocessors (November 2026)

#	Subprocessor	Purpose	Location
1	Google Cloud Platform	Google Cloud Platform (GCP) provides cloud infrastructure and services used by the organisation to host and operate applications, data, and workloads in a secure and scalable environment.	US (Dallas, Iowa), EU (Frankfurt)
2	Amazon Web Services LLC (AWS)	Amazon Web Services (AWS) offers a comprehensive suite of cloud solutions, including Amazon S3 for highly durable object storage, designed to power modern applications	USA, EU
3	OpenAI OpCo, LLC	Provider of AI models and APIs used to support internal operations and enhance product features.	US, various locations worldwide
4	Functional Software, Inc. (Sentry)	Monitor application performance to ensure high-quality service/Crash reports, bug tracking in integrations.	USA
5	Cloudflare, Inc.	Provider of network and security services, including DNS, content delivery, and protection of internet-facing applications.	USA, EU
6	Akamai Technologies, Inc.	Secure content delivery, performance optimization, web application firewall (WAF) and DDoS protection	Global – Services delivered remotely
7	ActiveCampaign, LLC (Postmark)	Email services through the Postmark product	USA

Get an email when LiveChat changes its subprocessors

ClauseTrail re-checks this list every day and tells you exactly who was added or removed — including when a vendor starts sending data to an AI provider. The first vendors are free.

Track LiveChat free

Key DPA terms at LiveChat

What LiveChat's data processing agreement commits to, with the sentence each answer comes from. SCCs or the Data Privacy Framework: what's the difference?

Breach notification: Without undue delay, with no set deadline

“Text will, without undue delay after discovery of a Personal Data Breach on the Processor's facilities affecting Data Subject of Client, (i) notify the Client by email of the Personal Data Breach”
DPA, www.livechat.com ↗
Notice of a new subprocessor: 10 days ahead

“Before giving Sub-Processor(s) access to Personal Data, Text will make necessary updates to relevant website at least 10 days in advance.”
DPA, www.livechat.com ↗
Transfers outside the EU: Standard contractual clauses and the EU–US Data Privacy Framework

“The parties agree that the EU Standard Contractual Clauses (Module 2) incorporated to this DPA by reference will apply to Personal Data that is transferred from the EEA to the Services”

“Text participates in the Swiss-U.S. Data Privacy Framework (DPF) and holds a valid certification that allows it to lawfully receive personal data from Switzerland to the U.S.”
DPA, www.livechat.com ↗
Audit rights: Once a year

“the audit shall only be performed during Text's normal business hours and occur no more than once per calendar year”
DPA, www.livechat.com ↗

Documents we track for LiveChat

DPA: checked November 3, 2026 www.livechat.com ↗
Privacy policy: checked November 3, 2026 www.livechat.com ↗
Subprocessor list: checked November 3, 2026 www.livechat.com ↗
Terms of service: checked November 3, 2026 www.livechat.com ↗
Trust page: checked November 3, 2026 www.livechat.com ↗

Change history

Tracking since October 14, 2026. No change has been published since; additions, removals and document changes will appear here as they're published.

LiveChat subprocessors FAQ

How many subprocessors does LiveChat use?: LiveChat lists 7 subprocessors on its published list, including Google Cloud Platform, Amazon Web Services LLC (AWS), OpenAI OpCo, LLC, Functional Software, Inc. (Sentry), and Cloudflare, Inc. and 2 more.
Where does LiveChat process customer data?: The subprocessors named by LiveChat are located in USA, EU, EU (Frankfurt), Global – Services delivered remotely, Iowa), and US and 2 other locations, as stated on its list.
How quickly does LiveChat report a personal data breach to customers?: According to its DPA, LiveChat reports a personal data breach to customers without undue delay, with no set deadline: “Text will, without undue delay after discovery of a Personal Data Breach on the Processor's facilities affecting Data Subject of Client, (i) notify the Client by email of the Personal Data Breach”
How much notice does LiveChat give before adding a subprocessor?: LiveChat's DPA gives 10 days' notice of a new subprocessor, the time customers have to object: “Before giving Sub-Processor(s) access to Personal Data, Text will make necessary updates to relevant website at least 10 days in advance.”
How does LiveChat transfer personal data outside the EU?: LiveChat's DPA relies on standard contractual clauses and the EU–US Data Privacy Framework: “The parties agree that the EU Standard Contractual Clauses (Module 2) incorporated to this DPA by reference will apply to Personal Data that is transferred from the EEA to the Services”
When was LiveChat's subprocessor list last checked?: ClauseTrail last checked LiveChat's subprocessor list on November 3, 2026. Lists are re-checked daily.
How do I find out when LiveChat adds or removes a subprocessor?: ClauseTrail monitors LiveChat's subprocessor list, DPA, privacy policy and terms and emails you the exact change — who was added or removed and what the page said before and after. The first vendors are free.