Kustomer Subprocessors List (November 2026): Changes and History

Kustomer names 15 subprocessors on its published list. Read from the vendor's own page and re-checked daily.

Last checked November 2, 2026 Official source ↗

Kustomer subprocessors (November 2026)

# Subprocessor Purpose Location
1 Amazon Web Services Cloud Hosting Provider for Kustomer Application, SES, and AI Services including Amazon Bedrock, which serves as the AI model inference and data processing layer for Kustomer AI features United States, Ireland, India
2 Anthropic Engineering - Claude Desktop and CLI usage United States
3 MongoDB Atlas Database United States, Ireland, India
4 Coralogix Cloud monitoring - Infrastructure Monitoring United States, Ireland, India
5 Twilio Native Voice + SMS Channel - Covers our Native Voice functionality and also limited to customers that use the SMS channel United States
6 Google EMail API - Cloud services to support GMail Channel integration. United States
7 Postmark Email Channel - For the EMail Channel Integration + transactional emails United States
8 OpenAI AI Features in the Kustomer App United States
9 Sentry Cloud monitoring - Application Performance Monitoring & Error Tracking United States
10 Elastic Cloud Search Functionality - Limited to certain customers; Location depends on Kustomer App Region Selected at Onboarding United States or Ireland
11 Snowflake Data storage and processing - Data Warehouse (only applicable to clients with Snowflake SKU) United States, Ireland
12 Pubnub Supports Chat Functionality - PubNub is a real-time messaging and data streaming platform that enables developers to build and scale real-time applications. It provides a set of APIs and infrastructure for building applications that require low-latency communication, such as chat applications, online gaming, IoT (Internet of Things) device communication, live dashboards, and more. United States
13 Pendo Data analytics - Pendo is a Software Experience Management (SXM) platform that helps companies understand and improve how users interact with their software. It provides product analytics, in-app guidance, and feedback collection tools to help teams optimize user experiences, drive adoption, and increase customer satisfaction. United States
14 Deepgram Voice Transcription - Deepgram is an AI company specializing in voice AI, offering speech-to-text, text-to-speech, and language understanding capabilities through APIs. United States
15 ClickHouse, Inc. Reporting and Analytics - Cloud database provider used for high-speed analytical data processing and log storage. United States

Get an email when Kustomer changes its subprocessors

ClauseTrail re-checks this list every day and tells you exactly who was added or removed — including when a vendor starts sending data to an AI provider. The first vendors are free.

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Documents we track for Kustomer

Privacy policy
checked November 3, 2026 www.kustomer.com ↗
Subprocessor list
checked November 2, 2026 trust.kustomer.com ↗

Change history

Tracking since October 13, 2026. No change has been published since; additions, removals and document changes will appear here as they're published.

Kustomer subprocessors FAQ

How many subprocessors does Kustomer use?
Kustomer lists 15 subprocessors on its published list, including Amazon Web Services, Anthropic, MongoDB Atlas, Coralogix, and Twilio and 10 more.
Where does Kustomer process customer data?
The subprocessors named by Kustomer are located in United States, Ireland, India, and United States or Ireland, as stated on its list.
When was Kustomer's subprocessor list last checked?
ClauseTrail last checked Kustomer's subprocessor list on November 2, 2026. Lists are re-checked daily.
How do I find out when Kustomer adds or removes a subprocessor?
ClauseTrail monitors Kustomer's subprocessor list, DPA, privacy policy and terms and emails you the exact change — who was added or removed and what the page said before and after. The first vendors are free.