How many subprocessors does Help Scout use?

Help Scout lists 20 subprocessors on its published list, including Amazon Web Services, Anthropic PBC, Auth0, Census, and Clearbit and 15 more.

Where does Help Scout process customer data?

The subprocessors named by Help Scout are located in USA and UK, as stated on its list.

How quickly does Help Scout report a personal data breach to customers?

According to its DPA, Help Scout reports a personal data breach to customers without undue delay, with no set deadline: “Where the incident is reasonably likely to require a data breach notification under applicable laws, the party responsible for the incident shall notify the other without undue delay of having become aware of such an incident.”

How much notice does Help Scout give before adding a subprocessor?

Help Scout's DPA gives 10 days' notice of a new subprocessor, the time customers have to object: “Help Scout shall notify customer in writing, including by email if it adds or removes sub-processors at least 10 days prior to any such changes if customer opts in to receive such notifications by signing up here.”

How does Help Scout transfer personal data outside the EU?

Help Scout's DPA relies on standard contractual clauses and the EU–US Data Privacy Framework: “Help Scout agrees to comply with the provisions of the EU Standard Contractual Clauses set out in Annex B in relation to its processing of personal data subject to the EU GDPR, and the UK International Data Transfer Addendum set out in Annex C in relation to its processing of personal data subject to the UK GDPR.”

When was Help Scout's subprocessor list last checked?

ClauseTrail last checked Help Scout's subprocessor list on September 26, 2026. Lists are re-checked daily.

How do I find out when Help Scout adds or removes a subprocessor?

ClauseTrail monitors Help Scout's subprocessor list, DPA, privacy policy and terms and emails you the exact change — who was added or removed and what the page said before and after. The first vendors are free.

Help Scout Subprocessors List (September 2026): Changes and History

Help Scout names 20 subprocessors on its published list. Read from the vendor's own page and re-checked daily.

Last checked September 26, 2026 Official source ↗

Help Scout subprocessors (September 2026)

#	Subprocessor	Purpose	Location
1	Amazon Web Services	Cloud infrastructure hosting	USA
2	Anthropic PBC	Machine learning	USA
3	Auth0	SAML SSO	USA
4	Census	Business analytics	USA
5	Clearbit	Customer intelligence	USA
6	Clickhouse Cloud	Real-time analytical database	USA
7	Confluent	Message broker	USA
8	dbt Cloud	Business analytics	USA
9	Datadog	Log management and observability	USA
10	E-hawk	Spam prevention	USA
11	Elastic Cloud	Data processing enhancing	USA
12	Freeplay	AI quality control	USA
13	Google LLC	Business analytics, Machine Learning, etc.	USA
14	Looker	Business analytics	USA
15	OpenAI	Machine learning	USA
16	Pinecone	Vector data store	UK
17	Pusher.io	Real-time services	UK
18	Twilio	Two-factor authentication	USA
19	Unify	Sales automated outreach	USA
20	Vitally	Customer success	USA

Get an email when Help Scout changes its subprocessors

ClauseTrail re-checks this list every day and tells you exactly who was added or removed — including when a vendor starts sending data to an AI provider. The first vendors are free.

Track Help Scout free

Key DPA terms at Help Scout

What Help Scout's data processing agreement commits to, with the sentence each answer comes from. SCCs or the Data Privacy Framework: what's the difference?

Breach notification: Without undue delay, with no set deadline

“Where the incident is reasonably likely to require a data breach notification under applicable laws, the party responsible for the incident shall notify the other without undue delay of having become aware of such an incident.”
DPA, www.helpscout.com ↗
Notice of a new subprocessor: 10 days ahead

“Help Scout shall notify customer in writing, including by email if it adds or removes sub-processors at least 10 days prior to any such changes if customer opts in to receive such notifications by signing up here.”
DPA, www.helpscout.com ↗
Transfers outside the EU: Standard contractual clauses and the EU–US Data Privacy Framework

“Help Scout agrees to comply with the provisions of the EU Standard Contractual Clauses set out in Annex B in relation to its processing of personal data subject to the EU GDPR, and the UK International Data Transfer Addendum set out in Annex C in relation to its processing of personal data subject to the UK GDPR.”

“the parties acknowledge and agree that such transfers will be conducted pursuant to the EU-U.S. Data Privacy Framework and the UK Extension to the EU-U.S. DPF (collectively, the "DPF") as applicable”
DPA, www.helpscout.com ↗
Customer data after the contract ends: Deleted within 90 days of the contract ending

“Help Scout will delete, or at customer's request, return all personal data in accordance with our standard backup and retention policy per the ToS, normally, no later than 90 days”
DPA, www.helpscout.com ↗
Audit rights: On request

“Customer may contact Help Scout in writing to schedule an audit of the procedures relevant to the protection of personal data.”
DPA, www.helpscout.com ↗

Documents we track for Help Scout

DPA: checked September 26, 2026 www.helpscout.com ↗
Privacy policy: checked September 26, 2026 trust.helpscout.com ↗
Subprocessor list: checked September 26, 2026 www.helpscout.com ↗
Terms of service: checked September 26, 2026 trust.helpscout.com ↗

Change history

Tracking since September 26, 2026. No change has been published since; additions, removals and document changes will appear here as they're published.

Help Scout subprocessors FAQ

How many subprocessors does Help Scout use?: Help Scout lists 20 subprocessors on its published list, including Amazon Web Services, Anthropic PBC, Auth0, Census, and Clearbit and 15 more.
Where does Help Scout process customer data?: The subprocessors named by Help Scout are located in USA and UK, as stated on its list.
How quickly does Help Scout report a personal data breach to customers?: According to its DPA, Help Scout reports a personal data breach to customers without undue delay, with no set deadline: “Where the incident is reasonably likely to require a data breach notification under applicable laws, the party responsible for the incident shall notify the other without undue delay of having become aware of such an incident.”
How much notice does Help Scout give before adding a subprocessor?: Help Scout's DPA gives 10 days' notice of a new subprocessor, the time customers have to object: “Help Scout shall notify customer in writing, including by email if it adds or removes sub-processors at least 10 days prior to any such changes if customer opts in to receive such notifications by signing up here.”
How does Help Scout transfer personal data outside the EU?: Help Scout's DPA relies on standard contractual clauses and the EU–US Data Privacy Framework: “Help Scout agrees to comply with the provisions of the EU Standard Contractual Clauses set out in Annex B in relation to its processing of personal data subject to the EU GDPR, and the UK International Data Transfer Addendum set out in Annex C in relation to its processing of personal data subject to the UK GDPR.”
When was Help Scout's subprocessor list last checked?: ClauseTrail last checked Help Scout's subprocessor list on September 26, 2026. Lists are re-checked daily.
How do I find out when Help Scout adds or removes a subprocessor?: ClauseTrail monitors Help Scout's subprocessor list, DPA, privacy policy and terms and emails you the exact change — who was added or removed and what the page said before and after. The first vendors are free.