Gladly Subprocessors List (October 2026): Changes and History
Gladly names 18 subprocessors on its published list. Read from the vendor's own page and re-checked daily.
Last checked October 5, 2026
Official source ↗
Gladly subprocessors (October 2026)
| # | Subprocessor | Purpose | Location |
|---|---|---|---|
| 1 | Amazon Web Services | Provides cloud infrastructure and hosting services supporting the Gladly platform. | — |
| 2 | ElevenLabs | Provides AI-powered voice synthesis services to support audio-based customer interactions | — |
| 3 | DeepGram | Provides speech recognition and audio processing services to support voice-based customer interactions. | — |
| 4 | Very Good Security | Provides payment data tokenization and security services to facilitate secure customer payment collection | — |
| 5 | Snowflake | Provides cloud data warehousing services supporting platform analytics and reporting. | — |
| 6 | Langsmith | Provides AI observability and monitoring services supporting Gladly's AI-powered features. | — |
| 7 | Hex | Provides data analysis and visualization services supporting platform operations and reporting. | — |
| 8 | Twilio | Provides cloud communications services supporting voice and SMS interactions. | — |
| 9 | OpenAI | Provides AI-powered language processing services supporting platform features. | — |
| 10 | Cloudflare | Provides network security and traffic management services supporting platform availability and protection. | — |
| 11 | MailGun | Provides cloud email delivery services supporting email-based customer interactions. | — |
| 12 | Google Cloud Platform | Provides cloud infrastructure and computing services supporting the Gladly platform. | — |
| 13 | Groq | Provides AI inference services supporting platform features. | — |
| 14 | OpenRouter | Provides AI model routing and processing services supporting platform features. | — |
| 15 | Anthropic | Provides AI-powered language processing services supporting platform features. | — |
| 16 | Airbyte | Provides data integration services supporting platform data operations. | — |
| 17 | Vercel | Provides cloud application hosting services supporting platform delivery. | — |
| 18 | Neon | Serverless Postgres database for hosted services | — |
Get an email when Gladly changes its subprocessors
ClauseTrail re-checks this list every day and tells you exactly who was added or removed — including when a vendor starts sending data to an AI provider. The first vendors are free.
Documents we track for Gladly
- Subprocessor list
- checked October 5, 2026 trust.gladly.com ↗
- Trust page
- checked October 4, 2026 trust.gladly.com ↗
Change history
Tracking since October 5, 2026. No change has been published since; additions, removals and document changes will appear here as they're published.
Gladly subprocessors FAQ
- How many subprocessors does Gladly use?
- Gladly lists 18 subprocessors on its published list, including Amazon Web Services, ElevenLabs, DeepGram, Very Good Security, and Snowflake and 13 more.
- When was Gladly's subprocessor list last checked?
- ClauseTrail last checked Gladly's subprocessor list on October 5, 2026. Lists are re-checked daily.
- How do I find out when Gladly adds or removes a subprocessor?
- ClauseTrail monitors Gladly's subprocessor list, DPA, privacy policy and terms and emails you the exact change — who was added or removed and what the page said before and after. The first vendors are free.