How many subprocessors does Crisp use?

Crisp lists 13 subprocessors on its published list, including DigitalOcean, LLC, Vultr Holdings Corporation, Amazon Web Services, Inc., Cloudflare, Inc., and Stripe Payments Europe, Ltd. and 8 more.

Where does Crisp process customer data?

The subprocessors named by Crisp are located in US, EU, EU (FR), EU (IE), and EU (LU), as stated on its list.

Does Crisp use customer data to train AI models?

According to its privacy policy, Crisp does not use customer data to train AI models: “Please note that we never train our AI model with our Customer's data.”

Which AI model providers does Crisp send customer data to?

Anthropic and OpenAI are named in Crisp's privacy policy: “Hugo AI may use LLM providers, such as OpenAI, to generate responses.”

When was Crisp's subprocessor list last checked?

ClauseTrail last checked Crisp's subprocessor list on September 26, 2026. Lists are re-checked daily.

How do I find out when Crisp adds or removes a subprocessor?

ClauseTrail monitors Crisp's subprocessor list, DPA, privacy policy and terms and emails you the exact change — who was added or removed and what the page said before and after. The first vendors are free.

Crisp Subprocessors List (September 2026): Changes and History

Crisp names 13 subprocessors on its published list. Read from the vendor's own page and re-checked daily.

Last checked September 26, 2026 Official source ↗

Crisp subprocessors (September 2026)

#	Subprocessor	Purpose	Location	Data
1	DigitalOcean, LLC	Main servers & data (i.e. Most data)	US	EU (NL + DE)
2	Vultr Holdings Corporation	Email relay servers	US	No data held
3	Amazon Web Services, Inc.	Encrypted backups storage	US	EU (IE)
4	Cloudflare, Inc.	DNS, CDN & DDoS protection	US	No data held
5	Stripe Payments Europe, Ltd.	Credit-card processing	EU (IE)	US
6	PayPal (Europe) S.à r.l. & Cie, S.C.A.	Payment processing	EU (LU)	No data held
7	Google LLC (Firebase Cloud Messaging)	Push notifications delivery This processing is optional and performed only when the Customer enables push notifications.	US	No data held
8	Microsoft Corporation (Microsoft Azure)	On-demand translation of messages and AI-powered message processing This processing is optional and performed only when the Customer enables these features.	US	No data held
9	Scaleway	Infrastructure hosting	EU (FR)	EU (FR)
10	OpenAI	AI-powered message processing (natural language understanding and response generation) This processing is optional and performed only upon documented instruction and activation by the Customer.	US	Data is processed transiently for the sole purpose of generating responses and is not retained
11	Gemini	AI-powered message processing (natural language understanding and response generation) This processing is optional and performed only upon documented instruction and activation by the Customer.	US	Data is processed transiently for the sole purpose of generating responses and is not retained
12	Anthropic	AI-powered message processing (natural language understanding and response generation) This processing is optional and performed only upon documented instruction and activation by the Customer.	US	Data is processed transiently for the sole purpose of generating responses and is not retained
13	Mistral	AI-powered message processing (natural language understanding and response generation) This processing is optional and performed only upon documented instruction and activation by the Customer.	EU	Data is processed transiently for the sole purpose of generating responses and is not retained

Get an email when Crisp changes its subprocessors

ClauseTrail re-checks this list every day and tells you exactly who was added or removed — including when a vendor starts sending data to an AI provider. The first vendors are free.

Track Crisp free

AI and customer data at Crisp

What Crisp's own documents say, with the sentence each answer comes from.

Trains AI models on customer data: No

“Please note that we never train our AI model with our Customer's data.”
Privacy policy, crisp.chat ↗
Sends customer data to AI model providers: Yes: Anthropic and OpenAI

“Hugo AI may use LLM providers, such as OpenAI, to generate responses.”
Privacy policy, crisp.chat ↗
How to opt out: Not stated in the documents we track.
How long AI features keep data: Personal data exchanged with the chatbot are stored only for as long as necessary for technical support and to understand service delivery and quality.

“stored only for as long as necessary for technical support and to understand if the service has been delivered and how the service quality is upheld”
Privacy policy, crisp.chat ↗

Documents we track for Crisp

Privacy policy: checked September 26, 2026 crisp.chat ↗
Subprocessor list: checked September 26, 2026 crisp.chat ↗
Terms of service: checked September 26, 2026 crisp.chat ↗

Change history

Tracking since September 26, 2026. No change has been published since; additions, removals and document changes will appear here as they're published.

Crisp subprocessors FAQ

How many subprocessors does Crisp use?: Crisp lists 13 subprocessors on its published list, including DigitalOcean, LLC, Vultr Holdings Corporation, Amazon Web Services, Inc., Cloudflare, Inc., and Stripe Payments Europe, Ltd. and 8 more.
Where does Crisp process customer data?: The subprocessors named by Crisp are located in US, EU, EU (FR), EU (IE), and EU (LU), as stated on its list.
Does Crisp use customer data to train AI models?: According to its privacy policy, Crisp does not use customer data to train AI models: “Please note that we never train our AI model with our Customer's data.”
Which AI model providers does Crisp send customer data to?: Anthropic and OpenAI are named in Crisp's privacy policy: “Hugo AI may use LLM providers, such as OpenAI, to generate responses.”
When was Crisp's subprocessor list last checked?: ClauseTrail last checked Crisp's subprocessor list on September 26, 2026. Lists are re-checked daily.
How do I find out when Crisp adds or removes a subprocessor?: ClauseTrail monitors Crisp's subprocessor list, DPA, privacy policy and terms and emails you the exact change — who was added or removed and what the page said before and after. The first vendors are free.