8x8 Subprocessors List (October 2026): Changes and History

8x8 names 30 subprocessors on its published list. Read from the vendor's own page and re-checked daily.

Last checked October 6, 2026 Official source ↗

8x8 subprocessors (October 2026)

# Subprocessor Purpose Location
1 8x8, Inc (USA) — USA
2 8x8 UK Limited (UK) — UK
3 8x8 International SRL (Romania) — Romania
4 8x8 International Pte Ltd. (Singapore) — Singapore
5 8x8 International Pty Ltd. (Australia) — Australia
6 Alchemer LLC CPAAS End user surveys [User does not have to respond to surveys and then the sub processor will not be used.] USA
7 Amazon Web Services, Inc Cloud Service Provider. All data processed in 8x8 microservices, including long term call and screen recording storage. USA, Canada, Brazil, UK, EU, Singapore, Australia
8 Amplitude, Inc. Software Provider [as a Service Provider] USA
9 Calabrio (Teleopti) Software Provider [as a Service Provider]. User stats [This sub processor is only used if WFM is ordered] USA, EU, China
10 Cognigy GmbH Software Provider [as a Service Provider]. ICA: Intelligent Customer Assistant. Automated chatbots and flows [This sub processor is only used when a customer purchases the ICA service] EU
11 Creovai Software Provider [as a Service Provider]. AI-powered software suite that provides real-time agent guidance and post-conversation analytics to contact center teams, aiming to improve customer and agent experiences. USA, Europe, Latin America
12 Cronofy Limited Software Provider [as a Service Provider]. User Calendars - [This sub processor is only used if an end user deliberately selects "calendar sync" inside the 8x8 Work App, and confirms they wish to share data with Cronofy] USA, EU
13 Descope CPAAS. For CPAAS users only, Login/Email and password stored and processed in the US. For MFA the user's mobile number also stored. USA
14 Dstny (Qunifi Limited) Software Provider [as a Service Provider]. Microsoft Teams media integration [This sub processor is only used if MS Teams integration is used] USA, UK, Australia
15 Google Software Provider [as a Service Provider]. Natural Language Processing (sold as Virtual Agent), client UI stats (Data where 8x8 is a Controller). Google's Cloud Platform (GCP) is also used to host the CPaas messaging USA
16 Inference (part of Five9) Software Provider [as a Service Provider]. Any PII passed on media in IVR. Biometrics processing is performed in Amazon Web Services in Europe (Ireland). NOTE: You can turn off utterance storage in Node Settings. [This sub processor is only used if Intelligent IVR is ordered] USA
17 Microsoft Power BI CPAAS USA
18 Movate Support Service Provider. Outsourced service for 8x8's global tier 1 technical support Costa Rica
19 Oracle America, Inc. (Oracle Cloud Infrastructure) Cloud Service Provider. Full stack deployments in various regions, including data processor storage in the same region as the customer is deployed. USA, Canada, Brazil, UK, EU, India, Australia
20 PCIPAL Software Provider [as a Service Provider]. PCI Card data [This sub processor is only used if Securepay is ordered] USA, UK
21 SpinSci Software Provider [as a Service Provider]. EHR integrations to products such as Epic and Athena —
22 Sutherland Global Services Support Service Provider. Outsourced service for 8x8's global tier 1 support Philippines
23 Verint Software Provider [as a Service Provider]. Verint® Monet Workforce Management is an affordable, easy-to-use contact center software solution that optimizes employee forecasting and scheduling. It can free you from the limitations of scheduling spreadsheets and help you tackle the two biggest contact center challenges: meeting service levels and controlling costs. —
24 Anthropic AI Model Provider. One of the underlying AI models for AI Studio USA
25 Cloudflare Cloud Infrastructure. Content delivery network (CDN) and network/application security provider. AI Studio USA
26 Deepgram Voice and Telephony. Speech-to-text (ASR) and voice-intelligence provider. AI Studio USA
27 OpenAI AI Model Provider. One of the underlying AI models for AI Studio USA
28 Voximplant Voice and Telephony. Voice/CPaaS and voice-AI orchestration infrastructure. AI Studio USA
29 SpaceXAI AI Model Provider. One of the underlying AI models for AI Studio USA
30 ElevenLabs AI Model Provider. One of the underlying AI models for AI Studio USA

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Certifications at 8x8

What 8x8's trust page lists, with the text each one comes from.

HIPAA

Active

“HIPAA Security Rule Compliance”
Trust page, trust.8x8.com ↗

Documents we track for 8x8

Subprocessor list
checked October 6, 2026 trust.8x8.com ↗
Trust page
checked October 5, 2026 trust.8x8.com ↗

Change history

Tracking since October 6, 2026. No change has been published since; additions, removals and document changes will appear here as they're published.

8x8 subprocessors FAQ

How many subprocessors does 8x8 use?
8x8 lists 30 subprocessors on its published list, including 8x8, Inc (USA), 8x8 UK Limited (UK), 8x8 International SRL (Romania), 8x8 International Pte Ltd. (Singapore), and 8x8 International Pty Ltd. (Australia) and 25 more.
Where does 8x8 process customer data?
The subprocessors named by 8x8 are located in USA, EU, UK, Australia, Brazil, and Canada and 8 other locations, as stated on its list.
Which security certifications does 8x8 list?
8x8's trust page lists HIPAA.
When was 8x8's subprocessor list last checked?
ClauseTrail last checked 8x8's subprocessor list on October 6, 2026. Lists are re-checked daily.
How do I find out when 8x8 adds or removes a subprocessor?
ClauseTrail monitors 8x8's subprocessor list, DPA, privacy policy and terms and emails you the exact change — who was added or removed and what the page said before and after. The first vendors are free.