SugarCRM Subprocessors List (November 2026): Changes and History
SugarCRM names 25 subprocessors on its published list. Read from the vendor's own page and re-checked daily.
Last checked November 3, 2026
Official source ↗
SugarCRM subprocessors (November 2026)
| # | Subprocessor | Purpose | Location |
|---|---|---|---|
| 1 | Amazon Web Services Inc. | Hosting | Australia, Canada, EU, Singapore |
| 2 | Ambit | Development | India |
| 3 | Chameleion.io | In-product messaging/user guides | UK |
| 4 | Cognizant Technology Solutions US Corp. | In-product messaging/user guides, Operations Staffing, Cloud Service Support, Development | USA, Romania |
| 5 | Docebo NA, Inc | Learning Management System | Germany |
| 6 | Gainsight, Inc. | In-product messaging/user guides, user analytics | USA |
| 7 | Heap | User Analytics | USA |
| 8 | Intetics Inc | Sugar Expert Services (e.g. development best practices, proof of concepts, code reviews) | USA |
| 9 | Mailgun | Email delivery services | USA |
| 10 | Microsoft Corporation (Azure) | Hosting | UK |
| 11 | Nylas | Email integration | UK |
| 12 | Oktopost Technologies, Inc. | Social media publishing and analytics | Israel |
| 13 | OpenAI, LLC | Artificial intelligence capabilities | USA |
| 14 | Postmastery B.V. | Sub-processing Activities: Email delivery services | Netherlands |
| 15 | Rackspace | Hosting Management Services | UK |
| 16 | Rolustech | Sugar Expert Services (e.g. development best practices, proof of concepts, code reviews) | Pakistan |
| 17 | Sii Sp. Z o.o. | Development | Poland |
| 18 | SugarAI UK Limited | Operational Staffing, Technical Support, Developer Support, Cloud Service Support | UK |
| 19 | SugarAI Australia Pty Ltd. | Operational Staffing, Technical Support, Cloud Service Support | Australia |
| 20 | SugarAI Software Inc. | Operational Staffing, Technical Support, Developer Support, Cloud Service Support | USA |
| 21 | SugarAI Canada Inc. | Operational Staffing | Canada |
| 22 | SugarCRM Deutschland GmbH | Operational Staffing, Technical Support, Developer Support, Cloud Service Support | Germany |
| 23 | Tray.io | API-Integration Platform | USA |
| 24 | Vention Solutions Inc | Development | USA |
| 25 | Y Meadows, Inc. | AI automation for customer support | USA |
Get an email when SugarCRM changes its subprocessors
ClauseTrail re-checks this list every day and tells you exactly who was added or removed — including when a vendor starts sending data to an AI provider. The first vendors are free.
Documents we track for SugarCRM
- Subprocessor list
- checked November 3, 2026 sugarai.com ↗
Change history
Tracking since October 20, 2026. No change has been published since; additions, removals and document changes will appear here as they're published.
SugarCRM subprocessors FAQ
- How many subprocessors does SugarCRM use?
- SugarCRM lists 25 subprocessors on its published list, including Amazon Web Services Inc., Ambit, Chameleion.io, Cognizant Technology Solutions US Corp., and Docebo NA, Inc and 20 more.
- Where does SugarCRM process customer data?
- The subprocessors named by SugarCRM are located in USA, UK, Australia, Canada, Germany, and EU and 7 other locations, as stated on its list.
- When was SugarCRM's subprocessor list last checked?
- ClauseTrail last checked SugarCRM's subprocessor list on November 3, 2026. Lists are re-checked daily.
- How do I find out when SugarCRM adds or removes a subprocessor?
- ClauseTrail monitors SugarCRM's subprocessor list, DPA, privacy policy and terms and emails you the exact change — who was added or removed and what the page said before and after. The first vendors are free.