Otter.ai Subprocessors List (September 2026): Changes and History
Otter.ai names 17 subprocessors on its published list. Read from the vendor's own page and re-checked daily.
Last checked September 26, 2026
Official source ↗
Otter.ai subprocessors (September 2026)
| # | Subprocessor | Purpose | Location |
|---|---|---|---|
| 1 | Amazon Web Services, Inc. | Cloud service provider and customer data storage platform | United States |
| 2 | Zendesk | Cloud-based customer support services. Personal data may be contained in the customer support tickets. | United States |
| 3 | OneSignal | Customer engagement and push notifications. | United States |
| 4 | Stripe | Cloud-based Payment Processing | United States |
| 5 | Zuora | Subscription Management & Billing | United States |
| 6 | Slack | Internal messaging platform for communications. | United States |
| 7 | Anthropic | Provider for backend support of AI-enabled functionality. No Customer Data will be used to train or improve Anthropic’s artificial intelligence models. Anthropic does not store Customer Data sent through the API on their platform. | United States |
| 8 | OpenAI | Provider for evaluating the effectiveness of our Large Language Models (LLM). The provider is used to provide input on whether product feature(s) may contain harmful information. No Customer Data will be used to train or improve OpenAI’s artificial intelligence models. OpenAI does not store Customer Data sent through the API on their platform. | United States |
| 9 | Intercom | Support services. Intercom will only process customer data if it is shared between Customer and Otter.ai in the support tool. | United States |
| 10 | Research Transcriptions | Provider for annotating training and evaluation data for our product features. | United States |
| 11 | Workato | Provider for building automations and integrations. | United States |
| 12 | Google Cloud Platform | Cloud service provider | United States |
| 13 | Crusoe | Cloud service provider | United States |
| 14 | Crescendo (formerly PartnerHero) | The subprocessor only has access to Customer Data in the course of customer-initiated support cases. | United States, Philippines, Honduras |
| 15 | WorkOS | Directory sync for enterprise login workflow. | United States |
| 16 | PlanHat | Customer Success platform for post-sales lifecycle. | United States |
| 17 | On24 | Webinar and virtual event hosting platform. | United States |
Get an email when Otter.ai changes its subprocessors
ClauseTrail re-checks this list every day and tells you exactly who was added or removed — including when a vendor starts sending data to an AI provider. The first vendors are free.
Documents we track for Otter.ai
- AI terms
- checked September 26, 2026 otter.ai ↗
- Privacy policy
- checked September 26, 2026 otter.ai ↗
- Subprocessor list
- checked September 26, 2026 otter.ai ↗
- Terms of service
- checked September 26, 2026 otter.ai ↗
Change history
Tracking since September 26, 2026. No change has been published since; additions, removals and document changes will appear here as they're published.
Otter.ai subprocessors FAQ
- How many subprocessors does Otter.ai use?
- Otter.ai lists 17 subprocessors on its published list, including Amazon Web Services, Inc., Zendesk, OneSignal, Stripe, and Zuora and 12 more.
- Where does Otter.ai process customer data?
- The subprocessors named by Otter.ai are located in United States, Honduras, and Philippines, as stated on its list.
- When was Otter.ai's subprocessor list last checked?
- ClauseTrail last checked Otter.ai's subprocessor list on September 26, 2026. Lists are re-checked daily.
- How do I find out when Otter.ai adds or removes a subprocessor?
- ClauseTrail monitors Otter.ai's subprocessor list, DPA, privacy policy and terms and emails you the exact change — who was added or removed and what the page said before and after. The first vendors are free.