KnowBe4 Subprocessors List (October 2026): Changes and History
KnowBe4 names 35 subprocessors on its published list. Read from the vendor's own page and re-checked daily.
Last checked October 1, 2026
Official source ↗
KnowBe4 subprocessors (October 2026)
| # | Subprocessor | Purpose | Location | Data |
|---|---|---|---|---|
| 1 | Amazon Web Services | Hosting all or part of threat data and service delivery infrastructure | Based on customer selection | Customer provided content, Email Metadata |
| 2 | Microsoft Azure | Hosting all or part of threat data and service delivery infrastructure | Based on customer selection | Customer provided content, Email Metadata |
| 3 | MongoDB | Hosting all or part of threat data and service delivery infrastructure | Based on customer selection | Customer provided content, Email Metadata |
| 4 | Datadog | Application/system logging, analytics, and monitoring | US AWS Data Centers | Security logging information |
| 5 | Mixpanel | Capture metrics to improve product functionality, aggregated analytics | US GCP Data Centers | Navigation Usage Insights |
| 6 | Pendo.io | Capture metrics to improve product functionality, aggregated analytics | Google Cloud Platform (GCP), United States | Navigation Usage Insights |
| 7 | Wiz.io | Cloud security posture management to ensure the security of KnowBe4 cloud assets | US AWS Data Centers | Configuration and Asset Metadata |
| 8 | Okta (Auth0) | Global User Authentication Service | Region of your choosing, either US, UK, EU, AU, or CA | First name, last name, email address, general user identifiers |
| 9 | LaunchDarkly | Product Functionality and Feature Flag Enablement | US Data Centers | Account Identifiers, Limited Scope User Data |
| 10 | ElevenLabs | Voice and video processing for security awareness training modules. No data is sent to elevenlabs if you do not use this feature. | US AWS Data Centers | Audio samples provided by customers for the creation of training content. This data will not be used for improving any AI models. The cloned voice will be temporarily processed in Elevenlabs and deleted as soon as the text has been converted to speech. There will be no persistent storage in Elevenlabs. |
| 11 | Mailgun (Sinch Email) | Provides mail delivery services for automated alerts/notifications | United States | Email notifications to Workspace users |
| 12 | Twilio | Provides mobile SMS messages for multi-factor authentication (must be enabled by Customer) | Varies as determined by User | Phone number |
| 13 | Google Cloud Platform (GCP) | Supporting advanced, optional product features (such as AI capabilities) | United States | Customer Data (as defined in our DPA) submitted to or processed by through the KnowBe4 services. Customers retain full discretion over whether to use these features, GCP is only engaged and will only process Customer Data if Customer chooses to use them |
| 14 | EverAfter (Base Tech, Inc.) | Powering customer-facing onboarding and adoption experiences within the KnowBe4 console, including guided onboarding journeys, surveys, digital business reviews, reporting, and Success Plans | United States | Customer Data (as defined in our DPA), limited to business contact details of your console administrators (such as name, business email address, and job title) and related account and product usage information |
| 15 | Hubspot | Customer relationship management (CRM) | US AWS Data Centers | Customer relationship management information |
| 16 | Gainsight (formerly inSided) | Community engagement platform | US AWS Data Centers | Customer relationship management information |
| 17 | Salesforce | Customer relationship management (CRM) | US Salesforce Data Centers | Customer relationship management information |
| 18 | Zendesk | Support ticket management | US AWS Data Centers | Customer support data |
| 19 | Zoom Video Communications, Inc. | Telephony and technology tools for support | United States | Customer relationship management, Sales enablement, Customer support data |
| 20 | Churnzero | Customer Success | United States | Customer relationship management information |
| 21 | Forethought.ai | Customer Support Ticket Management | United States | Zendesk Ticket Data |
| 22 | Google Workspace | Customer Support | United States | Customer Support Information |
| 23 | Anthropic, PBC (Claude Desktop) | Support Services | United States | CRM Information and Related Data for day-to-day operations |
| 24 | KnowBe4, Inc. (HQ) | Customer service, support | USA | — |
| 25 | KnowBe4 NL B.V. | First-level support | Netherlands | — |
| 26 | KnowBe4 Germany GmbH | First-level support | Germany | — |
| 27 | KnowBe4 UK Ltd. | First/Second-level support | United Kingdom | — |
| 28 | KnowBe4 AU Pty Ltd | First-level support | Australia | — |
| 29 | KnowBe4 Japan GK | First-level support | Japan | — |
| 30 | KnowBe4 Pte Ltd (SG) | First-level support | Singapore | — |
| 31 | El Pescador Softwares Ltda | First-level support | Brazil | — |
| 32 | KnowBe4 Africa (Pty) Ltd | First-level support | South Africa | — |
| 33 | KnowBe4 Middle East FZ-LLC | First-level support | UAE | — |
| 34 | KnowBe4 India Pvt Ltd | R&D for products and services | India | — |
| 35 | KnowBe4 Costa Rica | Support Services for KnowBe4 Operations | Costa Rica | — |
Get an email when KnowBe4 changes its subprocessors
ClauseTrail re-checks this list every day and tells you exactly who was added or removed — including when a vendor starts sending data to an AI provider. The first vendors are free.
Documents we track for KnowBe4
- Subprocessor list
- checked October 1, 2026 support.knowbe4.com ↗
- Terms of service
- checked September 30, 2026 www.knowbe4.com ↗
Change history
Tracking since October 1, 2026. No change has been published since; additions, removals and document changes will appear here as they're published.
KnowBe4 subprocessors FAQ
- How many subprocessors does KnowBe4 use?
- KnowBe4 lists 35 subprocessors on its published list, including Amazon Web Services, Microsoft Azure, MongoDB, Datadog, and Mixpanel and 30 more.
- Where does KnowBe4 process customer data?
- The subprocessors named by KnowBe4 are located in United States, US AWS Data Centers, Based on customer selection, AU, Australia, and Brazil and 20 other locations, as stated on its list.
- When was KnowBe4's subprocessor list last checked?
- ClauseTrail last checked KnowBe4's subprocessor list on October 1, 2026. Lists are re-checked daily.
- How do I find out when KnowBe4 adds or removes a subprocessor?
- ClauseTrail monitors KnowBe4's subprocessor list, DPA, privacy policy and terms and emails you the exact change — who was added or removed and what the page said before and after. The first vendors are free.