How many subprocessors does Ketch use?

Ketch lists 20 subprocessors on its published list, including Amazon Web Services, Auth0, Fastly, Stripe, and Slack and 15 more.

Where does Ketch process customer data?

The subprocessors named by Ketch are located in USA, EU, Global, EEA, EEU, and India and 1 other locations, as stated on its list.

Does Ketch use customer data to train AI models?

According to its terms of service, Ketch does not use customer data to train AI models: “Ketch will not, and will not permit any third party to, use any Customer Data to train any artificial intelligence or machine learning models”

Does Ketch have a SOC 2 Type II report?

Yes. Ketch's trust page lists a SOC 2 Type II report: “Ketch SOC 2 Type 2”

Which security certifications does Ketch list?

Ketch's trust page lists SOC 2 Type II and ISO 27001.

When was Ketch's subprocessor list last checked?

ClauseTrail last checked Ketch's subprocessor list on November 2, 2026. Lists are re-checked daily.

How do I find out when Ketch adds or removes a subprocessor?

ClauseTrail monitors Ketch's subprocessor list, DPA, privacy policy and terms and emails you the exact change — who was added or removed and what the page said before and after. The first vendors are free.

Ketch Subprocessors List (November 2026): Changes and History

Ketch names 20 subprocessors on its published list. Read from the vendor's own page and re-checked daily.

Last checked November 2, 2026 Official source ↗

Ketch subprocessors (November 2026)

#	Subprocessor	Purpose	Location	Data
1	Amazon Web Services	Cloud Hosting	USA, EU	—
2	Auth0	Authentication and authorization services	USA, EU	—
3	Fastly	Content Delivery Network	Global	—
4	Stripe	Payment Processing. Payment provider. User name, contact and payment details are stored.	USA	User name, contact details, payment details
5	Slack	Customer communication. Communication tool. Customer names and contact details are stored.	USA	Customer names, contact details
6	Checksum.ai	Testing Automation	USA	—
7	Heap Analytics	Product analytics	USA	—
8	Hotjar	Behavior analytics	EEU, Ireland	—
9	Intercom	Service Provider of Customer Support Tools	USA	—
10	RevOps	Sales analytics	Global	—
11	Hubspot	Customer relationship management. CRM provider. Customer name and contact details are stored.	USA	Customer name, contact details
12	Notion	Information and knowledge management. Process management	USA	—
13	Pingdom	External API response time and availability metrics	USA	—
14	Snowflake	Data storage and processing	USA, EEA	—
15	Ketch Kloud India Private Limited	Ketch platform development	India	—
16	SendGrid	Email service provider	USA	—
17	Apryse	Data Redaction	Global	—
18	Cloudinary	File management	USA	—
19	Clearfeed	Service Provider of Customer Support Tools	USA	—
20	Sendbird	Chat Functionality Communications	USA, EU	—

Get an email when Ketch changes its subprocessors

ClauseTrail re-checks this list every day and tells you exactly who was added or removed — including when a vendor starts sending data to an AI provider. The first vendors are free.

Track Ketch free

AI and customer data at Ketch

What Ketch's own documents say, with the sentence each answer comes from.

Trains AI models on customer data: No

“Ketch will not, and will not permit any third party to, use any Customer Data to train any artificial intelligence or machine learning models”
Terms of service, www.ketch.com ↗
Sends customer data to AI model providers: Yes

“Service providers that perform services on our behalf - including IT and system administration, hosting, payment processing, analytics, marketing, event management, customer support, data enrichment, and AI/ML services.”
Privacy policy, www.ketch.com ↗
How to opt out: Not stated in the documents we track.

Certifications at Ketch

What Ketch's trust page lists, with the text each one comes from. SOC 2 Type I or Type II: what's the difference?

SOC 2 Type II: Active

“Ketch SOC 2 Type 2”
Trust page, trust.ketch.com ↗
ISO 27001: Active

“ISO 27001:2022 Certificate”
Trust page, trust.ketch.com ↗

Documents we track for Ketch

DPA: checked November 3, 2026 www.ketch.com ↗
Privacy policy: checked November 3, 2026 www.ketch.com ↗
Subprocessor list: checked November 2, 2026 trust.ketch.com ↗
Terms of service: checked November 3, 2026 www.ketch.com ↗
Trust page: checked November 3, 2026 trust.ketch.com ↗

Change history

Tracking since October 13, 2026. No change has been published since; additions, removals and document changes will appear here as they're published.

Ketch subprocessors FAQ

How many subprocessors does Ketch use?: Ketch lists 20 subprocessors on its published list, including Amazon Web Services, Auth0, Fastly, Stripe, and Slack and 15 more.
Where does Ketch process customer data?: The subprocessors named by Ketch are located in USA, EU, Global, EEA, EEU, and India and 1 other locations, as stated on its list.
Does Ketch use customer data to train AI models?: According to its terms of service, Ketch does not use customer data to train AI models: “Ketch will not, and will not permit any third party to, use any Customer Data to train any artificial intelligence or machine learning models”
Does Ketch have a SOC 2 Type II report?: Yes. Ketch's trust page lists a SOC 2 Type II report: “Ketch SOC 2 Type 2”
Which security certifications does Ketch list?: Ketch's trust page lists SOC 2 Type II and ISO 27001.
When was Ketch's subprocessor list last checked?: ClauseTrail last checked Ketch's subprocessor list on November 2, 2026. Lists are re-checked daily.
How do I find out when Ketch adds or removes a subprocessor?: ClauseTrail monitors Ketch's subprocessor list, DPA, privacy policy and terms and emails you the exact change — who was added or removed and what the page said before and after. The first vendors are free.