How many subprocessors does Infobip use?

Infobip lists 10 subprocessors on its published list, including Microsoft Ireland Operations Limited, Amazon Web Services, Inc., Google LLC, OpenAI, OpCo, LLC, and Deepgram, Inc. and 5 more.

Where does Infobip process customer data?

The subprocessors named by Infobip are located in USA, Bosnia, Croatia, Europe, Herzegovina, and Ireland (EU customers) and 4 other locations, as stated on its list.

When was Infobip's subprocessor list last checked?

ClauseTrail last checked Infobip's subprocessor list on November 3, 2026 and last saw it change on October 30, 2026. Lists are re-checked daily.

How do I find out when Infobip adds or removes a subprocessor?

ClauseTrail monitors Infobip's subprocessor list, DPA, privacy policy and terms and emails you the exact change — who was added or removed and what the page said before and after. The first vendors are free.

Infobip Subprocessors List (November 2026): Changes and History

Infobip names 10 subprocessors on its published list. Read from the vendor's own page and re-checked daily.

Last checked November 3, 2026 Last change October 30, 2026 Official source ↗

Infobip subprocessors (November 2026)

#	Subprocessor	Purpose	Location
1	Microsoft Ireland Operations Limited	Provisioning of cloud services for storage and computing, networking, monitoring and analytics, including proxying and balancing; supporting services for Text-to-Speech (TTS) and Speech-to-Text (STT); supporting GenAI services.	—
2	Amazon Web Services, Inc.	Provisioning of cloud hosting for various services – data analysis, email campaigns, proxying and balancing for white-label customers. That includes auxiliary utilities such as DNS, monitoring and support. Storage, provision of products and services used for communication between Infobip platform and other origination or termination points for various communication services; supporting services for Text-to-Speech (TTS) like Amazon Polly.	—
3	Google LLC	Provisioning of Google Cloud Platform for cloud services (storage and computing, networking, monitoring and analytics, including proxying and balancing); supporting services for Text-to-Speech (TTS) and Speech-to-Text (STT).	Europe, USA (TTS
4	OpenAI, OpCo, LLC	Provisioning of large language model (LLM) capabilities within Infobip AgentOS platform, enabling autonomous multimodal AI-driven task execution, information retrieval and conversational assistance. Available as a selectable LLM provider.	Ireland (EU customers), USA (non-EU customers)
5	Deepgram, Inc.	Provisioning of Speech-to-Text (STT) and Text-to-Speech (TTS) services for voice transcription and voice interaction features	USA
6	Soniox Inc.	Provisioning of Speech-to-Text (STT) and Text-to-Speech (TTS) services for voice transcription and voice interaction features	USA
7	Oracle Systems Limited	Provisioning of large language model (LLM) capabilities within Infobip AgentOS platform, enabling autonomous multimodal AI-driven task execution, information retrieval and conversational assistance. Available as a selectable LLM provider.	KSA
8	Infobip Croatia	Provisioning of customer care and technical support.	Croatia
9	Infobip United Kingdom	Provisioning of customer care and technical support.	United Kingdom
10	Infobip Bosnia & Herzegovina	Exceptionally and only for purpose of complex troubleshooting when using E-mail or Voice product provision of technical suppport might be provided by Infobip’s team from Bosnia and Herzegovina. In this exceptional case access will be temporary, remote and only to a limited set of data necessary to resolve the troubleshooting.	Bosnia, Herzegovina

Get an email when Infobip changes its subprocessors

ClauseTrail re-checks this list every day and tells you exactly who was added or removed — including when a vendor starts sending data to an AI provider. The first vendors are free.

Track Infobip free

Documents we track for Infobip

Privacy policy: checked November 2, 2026 changed October 29, 2026 www.infobip.com ↗
Subprocessor list: checked November 3, 2026 changed October 30, 2026 www.infobip.com ↗

Change history

October 30, 2026

Purpose changed

Infobip changed what Deepgram, Inc. does with customer data: Provisioning of Speech-to-Text (STT) and Text-to-Speech (TTS) services for voice transcription and voice interaction features (before: Provisioning of automatic speech recognition (ASR) and Speech-to-Text (STT) services for voice transcription and voice interaction features).
Who else uses Deepgram →
October 30, 2026

Subprocessor added

Infobip added Soniox Inc. (USA) as a subprocessor.
October 25, 2026

Privacy policy changed

A new section links to a "Job Candidate Privacy Notice" describing how Infobip handles personal data during recruitment, added alongside the existing Cookie Policy link.

Tracking since October 20, 2026. Every change links to the two versions of the document it came from. All vendors' changes →

Infobip subprocessors FAQ

How many subprocessors does Infobip use?: Infobip lists 10 subprocessors on its published list, including Microsoft Ireland Operations Limited, Amazon Web Services, Inc., Google LLC, OpenAI, OpCo, LLC, and Deepgram, Inc. and 5 more.
Where does Infobip process customer data?: The subprocessors named by Infobip are located in USA, Bosnia, Croatia, Europe, Herzegovina, and Ireland (EU customers) and 4 other locations, as stated on its list.
When was Infobip's subprocessor list last checked?: ClauseTrail last checked Infobip's subprocessor list on November 3, 2026 and last saw it change on October 30, 2026. Lists are re-checked daily.
How do I find out when Infobip adds or removes a subprocessor?: ClauseTrail monitors Infobip's subprocessor list, DPA, privacy policy and terms and emails you the exact change — who was added or removed and what the page said before and after. The first vendors are free.