Heap Subprocessors List (October 2026): Changes and History
Heap names 43 subprocessors on its published list. Read from the vendor's own page and re-checked daily.
Last checked September 30, 2026
Official source ↗
Heap subprocessors (October 2026)
| # | Subprocessor | Purpose | Location | Data |
|---|---|---|---|---|
| 1 | Content Square SAS | Support, Maintenance, Professional Services | Paris, France | Visitor, Usage |
| 2 | Content Square Israel Ltd. | Support, Maintenance, Professional Services | Tel Aviv, Israel | Visitor, Usage |
| 3 | Content Square Singapore PTE | Support, Professional Services | Singapore | Visitor, Usage |
| 4 | Content Square Spain, S.L. | Professional Services | Madrid, Spain | Visitor, Usage |
| 5 | Contentsquare Japan G.K. | Professional Services | Tokyo, Japan | Visitor, Usage |
| 6 | ContentSquare DXA SAAS Solutions LLC | Professional Services | Dubai, UAE | Visitor, Usage |
| 7 | ContentSquare Italy S.r.l. | Support, Professional Services | Milan, Italy | Visitor, Usage |
| 8 | ContentSquare Egypt | Support, Professional Services | Cairo, Egypt | Visitor, Usage |
| 9 | Content Square Canada | Professional Services | Toronto, Canada | Visitor, Usage |
| 10 | Hotjar Germany GmbH | Support, Maintenance, Professional Services | Berlin, Germany | Visitor, Usage |
| 11 | Hotjar UK Limited | Support, Maintenance, Professional Services | London, UK | Visitor, Usage |
| 12 | Hotjar Netherlands BV | Support, Maintenance, Professional Services | Amsterdam, Netherlands | Visitor, Usage |
| 13 | Hotjar Web Portugal, Unipessoal LDA | Support, Maintenance, Professional Services | Porto Salvo, Portugal | Visitor, Usage |
| 14 | Hotjar Web Services Spain S.L. | Support, Maintenance, Professional Services | Barcelona, Spain | Visitor, Usage |
| 15 | Loris Technologies, Ltd. | Support, Maintenance, Professional Services and conversational intelligence services | Tel Aviv, Israel | Service Agent, End-User |
| 16 | Atlassian Pty Ltd (Jira) | Customer support and ticketing services | Sydney, Australia | Visitor, Usage, Participants |
| 17 | Zendesk, Inc. | Customer support and ticketing services | San Francisco, USA | Visitor, Usage, Participants |
| 18 | Ada Support, Inc. | Customer support and ticketing services | Toronto, Canada | Visitor, Usage, Participants |
| 19 | Atoms - Retex | — | Milan, Italy | Visitor |
| 20 | Cardinal Path LLC | — | Illinois, USA | Visitor |
| 21 | Converteo SAS | — | Paris, France | Visitor |
| 22 | Dentsu Manchester Limited | — | Manchester, UK | Visitor |
| 23 | Group Onepoint SAS | — | Paris, France | Visitor |
| 24 | Level Access, Inc. | — | Virginia, USA | Visitor |
| 25 | Scaletrix.AI (Alabs AI Privacy Limited) | — | Gurgaon, India | Visitor |
| 26 | Temesis SAS | — | Paris, France | Visitor |
| 27 | Up Reply GmbH | — | Munich, Germany | Visitor |
| 28 | Zilker Trail Consulting | — | Texas, USA | Visitor |
| 29 | Amazon Web Services, Inc. | Data hosting for the following plans: Pro & Enterprise and Experience Analytics Extension to Product Analytics (“DXA Extension”) | Customer may select* either: Europe: Ireland (AWS-EU-West-1) or USA: Virginia, USA (AWS-US-East-1) | Visitor |
| 30 | Microsoft Azure | Data hosting for the following plans: Pro & Enterprise and Experience Analytics Extension to Product Analytics (“DXA Extension”) | Customer may select* either: Europe: Ireland (Azure-North Europe) or USA: Virginia, USA (Azure-East US) | Visitor |
| 31 | Amazon Web Services Bedrock | Provides Large Language Model (LLM) for the following plans: Growth, Pro, and Enterprise | Based on the location of the Customer, LLM is served from: Europe: Ireland (AWS-EU-West-1), United Kingdom (AWS-EU-West-2), France (AWS-EU-West-3), Germany (AWS-EU-Central-1), Sweden (AWS-EU-North-1), Italy (AWS-EU-South-1), or Spain (AWS-EU-South-2), or USA: Virginia, USA (AWS-US-East-1), Ohio, USA (AWS-US-East-2), or Oregon, USA (AWS-US-West-2) | Visitor |
| 32 | Microsoft Corporation (Azure) | Provides Large Language Model (LLM) for the following plans: Growth, Pro, and Enterprise | Based on the location of the Customer, LLM is served from: Europe or USA | Visitor |
| 33 | Amazon Web Services (AWS) | Hosting of Sense Chat and Customer Data and backups | Data is hosted in the same region selected by Customer under Section 1 above: Europe: Ireland (AWS-EU-West-1), or USA: Virginia, USA (AWS-US-East-1) | Visitor |
| 34 | OpenAI OpCo, LLC | Provides Large Language Model (LLM) | LLM is served in the same region selected by Customer under Section 1 above: Europe or USA | Visitor |
| 35 | Daily.co | Hosting of recordings* | Europe: Ireland (AWS-EU-West-1)* | Participants |
| 36 | Twilio Inc. | Data hosting | Dublin, Ireland | Participants |
| 37 | Postmark | Email delivery service | Chicago, USA | Participants |
| 38 | Tremendous, LLC | Participant rewards provider | New York, USA | Participants |
| 39 | Microsoft Corporation, (Azure OpenAI Service) | Provides Large Language Model (LLM) | France | Visitor |
| 40 | Deepgram, Inc. | Speech-to-text services | San Francisco, USA | Agent, Requestor |
| 41 | Snowflake Inc. | Data warehouse | USA: Ohio, USA (AWS-US-East-2) | Agent, Requestor |
| 42 | Salesforce, Inc. | Tableau Dashboard reporting feature | San Francisco, USA | Agent |
| 43 | Turbopuffer Inc. | Vector database search and index service | USA: Ohio, USA (AWS-US-East-2) | Agent, Requestor |
Get an email when Heap changes its subprocessors
ClauseTrail re-checks this list every day and tells you exactly who was added or removed — including when a vendor starts sending data to an AI provider. The first vendors are free.
Documents we track for Heap
- Privacy policy
- checked September 30, 2026 www.heap.io ↗
- Subprocessor list
- checked September 30, 2026 contentsquare.com ↗
- Terms of service
- checked September 30, 2026 www.heap.io ↗
- Trust page
- checked September 30, 2026 www.heap.io ↗
Change history
Tracking since September 30, 2026. No change has been published since; additions, removals and document changes will appear here as they're published.
Heap subprocessors FAQ
- How many subprocessors does Heap use?
- Heap lists 43 subprocessors on its published list, including Content Square SAS, Content Square Israel Ltd., Content Square Singapore PTE, Content Square Spain, S.L., and Contentsquare Japan G.K. and 38 more.
- Where does Heap process customer data?
- The subprocessors named by Heap are located in USA, France, Paris, San Francisco, USA (AWS-US-East-1), and USA (AWS-US-East-2) and 57 other locations, as stated on its list.
- When was Heap's subprocessor list last checked?
- ClauseTrail last checked Heap's subprocessor list on September 30, 2026. Lists are re-checked daily.
- How do I find out when Heap adds or removes a subprocessor?
- ClauseTrail monitors Heap's subprocessor list, DPA, privacy policy and terms and emails you the exact change — who was added or removed and what the page said before and after. The first vendors are free.