Elastic Subprocessors List (October 2026): Changes and History
Elastic names 17 subprocessors on its published list. Read from the vendor's own page and re-checked daily.
Last checked October 2, 2026
Official source ↗
Elastic subprocessors (October 2026)
| # | Subprocessor | Purpose | Location |
|---|---|---|---|
| 1 | Amazon Web Services, Inc. | Hosting (other than in Europe, the Middle East, and Africa) | Location selected by customer based on available regions supported by Elastic Cloud |
| 2 | Amazon Web Services EMEA SARL | Hosting (in Europe, the Middle East, and Africa) | Location selected by customer based on available regions supported by Elastic Cloud |
| 3 | Google Ireland Limited (GCP) | Hosting | Location selected by customer based on available regions supported by Elastic Cloud |
| 4 | Microsoft Corporation (Azure) | Hosting | Location selected by customer based on available regions supported by Elastic Cloud |
| 5 | Okta, Inc. | Access authentication | United States |
| 6 | Tines Automation, Inc. | Enterprise workflow automation based on alerts from the customer's Elastic Products (servicing customers in the US, Canada, and Mexico) | United States |
| 7 | Tines Security Services Limited | Enterprise workflow automation based on alerts from the customer's Elastic Products (servicing customers in all locations except the US, Canada, and Mexico) | Ireland |
| 8 | Salesforce.com, Inc. | Customer support ticketing via Service Cloud | United States |
| 9 | Google LLC (GCP) | Hosting and inference for embeddings, rerank, and related public API services(api.jina.ai) | United States |
| 10 | Cloudflare, Inc. | CDN / edge proxy for Jina AI APIs and dashboard | Global |
| 11 | Supabase, Inc. | Account, API key, and prepaid-wallet database | United States |
| 12 | Stripe, Inc. | Payment processing for prepaid tokens | United States |
| 13 | MongoDB, Inc. | Caching layer and database for Jina Reader | United States, Belgium |
| 14 | Serper | SERP API (Google Search) for Jina Search | United States, Singapore |
| 15 | ThorData | Residential proxy when Reader cannot fetch a URL directly | To be confirmed |
| 16 | Atlassian Statuspage | Public status-page monitoring: https://status.jina.ai/ | To be confirmed |
| 17 | International Business Machines Corporation (IBM Cloud (Softlayer)) | Hosting | United States |
Get an email when Elastic changes its subprocessors
ClauseTrail re-checks this list every day and tells you exactly who was added or removed — including when a vendor starts sending data to an AI provider. The first vendors are free.
AI and customer data at Elastic
What Elastic's own documents say, with the sentence each answer comes from.
- Trains AI models on customer data
-
No
“We do not use or allow the use of your personal data to train any generative artificial intelligence model.”
Privacy policy, www.elastic.co ↗ - Sends customer data to AI model providers
-
Not stated in the documents we track.
- How to opt out
-
Customers can pause, stop, or opt out of interactions with Elastic's automated AI agents at any time.
“You can pause, stop, or opt out of these conversations at any time.”
Privacy policy, www.elastic.co ↗
Certifications at Elastic
What Elastic's trust page lists, with the text each one comes from.
- ISO 27001
-
Active
“ISO/IEC 27001 logo”
Trust page, www.elastic.co ↗ - HIPAA
-
Active
“HIPAA logo”
Trust page, www.elastic.co ↗ - PCI DSS
-
Active
“PCI DSS logo”
Trust page, www.elastic.co ↗ - FedRAMP
-
Active
“FedRAMP High logo”
Trust page, www.elastic.co ↗ - CSA STAR
-
Active
“CSA STAR logo”
Trust page, www.elastic.co ↗
Documents we track for Elastic
- Privacy policy
- checked October 2, 2026 www.elastic.co ↗
- Subprocessor list
- checked October 2, 2026 www.elastic.co ↗
- Trust page
- checked October 2, 2026 www.elastic.co ↗
Change history
Tracking since October 2, 2026. No change has been published since; additions, removals and document changes will appear here as they're published.
Elastic subprocessors FAQ
- How many subprocessors does Elastic use?
- Elastic lists 17 subprocessors on its published list, including Amazon Web Services, Inc., Amazon Web Services EMEA SARL, Google Ireland Limited (GCP), Microsoft Corporation (Azure), and Okta, Inc. and 12 more.
- Where does Elastic process customer data?
- The subprocessors named by Elastic are located in United States, Location selected by customer based on available regions supported by Elastic Cloud, To be confirmed, Belgium, Global, and Ireland and 1 other locations, as stated on its list.
- Does Elastic use customer data to train AI models?
- According to its privacy policy, Elastic does not use customer data to train AI models: “We do not use or allow the use of your personal data to train any generative artificial intelligence model.”
- Which security certifications does Elastic list?
- Elastic's trust page lists ISO 27001, HIPAA, PCI DSS, FedRAMP, and CSA STAR.
- When was Elastic's subprocessor list last checked?
- ClauseTrail last checked Elastic's subprocessor list on October 2, 2026. Lists are re-checked daily.
- How do I find out when Elastic adds or removes a subprocessor?
- ClauseTrail monitors Elastic's subprocessor list, DPA, privacy policy and terms and emails you the exact change — who was added or removed and what the page said before and after. The first vendors are free.