Docebo Subprocessors List (October 2026): Changes and History
Docebo names 70 subprocessors on its published list. Read from the vendor's own page and re-checked daily.
Last checked October 4, 2026
Official source ↗
Docebo subprocessors (October 2026)
| # | Subprocessor | Purpose | Location | Data |
|---|---|---|---|---|
| 1 | Docebo Sub-processors | Software Services infrastructure | — | — |
| 2 | Entity Name | Description of the Processing | Data Processed | Processing Location |
| 3 | Service provider (IaaS/PaaS/SaaS) for | All data uploaded into and collected | USA, EU, UK, Canada, India, or | All Docebo Software |
| 4 | all application data storage and | through the Docebo Software | Australia**, according to AWS | Services |
| 5 | processing required to support | Services.* | region options available for the | — |
| 6 | Docebo Software Services | Docebo Software Service chosen | **Disaster Recovery location for Australia processing | — |
| 7 | functionalities. | by the Customer in the | location will be located in Singapore | — |
| 8 | Bedrock****: Generative AI-powered | Data contained in the source files | USA (for Customers who have | Docebo AI |
| 9 | functionalities, including content | uploaded to the AI functionalities, and | chosen a hosting location for | functionalities |
| 10 | generation, enhancement, revision, | any input provided by the End User | Docebo Learn LMS hosted in the | *****An overview of the Docebo AI functionalities is |
| 11 | file transcription, and translation, forthrough the use of the AI | US or Canada) | available at the following link | — |
| 12 | Docebo AI functionalities, as governed functionalities. | chosen a hosting location for | Learn LMS are optional, can be enabled or disabled by | — |
| 13 | under the applicable Software Service | Docebo Learn LMS in the EU, | Customers at any time. More details on Docebo AI | — |
| 14 | Addendum incorporated into the | Data contained within the Learn LMS | India, or Australia) | functionalities and their settings are available here. |
| 15 | Docebo Sub-processor list | January 2026 | Page 1 of 5 | — |
| 16 | IaaS provider for Docebo's resource | IP addresses, email addresses, and | Ireland (EU) | Helpdesk / Support |
| 17 | planning application (Provisio), | usernames of the End User involved in | Services | Customers' Docebo Software Services Administrators |
| 18 | including related data storage and | the Support Services. Full name of | Customer Success | involved in Support Services. |
| 19 | processing, as well as customer | Docebo Software Service | Services | — |
| 20 | support to address technical or | Administrator. | Professional Services | — |
| 21 | Service Provider used to create videos Input provided by the LMS Admins | EU | Docebo Creator | — |
| 22 | Datadog, Inc. | Application and infrastructure log | IP addresses, email addresses | USA |
| 23 | monitoring. | usernames of End Users. | Services | — |
| 24 | Vertex AI: Generative AI-powered | Data contained within the Learn LMS | USA (for Customers who have | Docebo Learn LMS |
| 25 | and file transcription and translation, | US or Canada) | Learn LMS are optional, can be enabled or disabled by | — |
| 26 | Google LLC | EU ( for Customers who have | Customers at any time. More details on Docebo AI | — |
| 27 | for Docebo AI functionalities, as | chosen a hosting location for | functionalities, their settings are available here. | — |
| 28 | Lunaweb | Content format conversion | Learning object files are uploaded to | Germany (EU) |
| 29 | GmbH | (Cloudconvert). | Docebo Learn LMS. | — |
| 30 | Content Service provider integrated | Learn LMS End User email addresses, | Australia | Docebo Content* |
| 31 | into Docebo Learn LMS: delivery of | encrypted UID, time stamps, and | - The Customer enables the Content feature | — |
| 32 | content (Courses/Learning Objects) to other details included in the SCORM | Only for content provided by GO1 | — | — |
| 33 | GO1 Pty Ltd | End Users upon Customer’s LMS | file (full name, location). Other | — |
| 34 | Administrators activation and | information that may be included in | The Customer’s Administrator is responsible for informing | — |
| 35 | management. | the SCORM file by the customers' LMS | End Users that, by using Docebo Content, their Personal | — |
| 36 | content (Courses/Learning Objects) to | only for content provided by OpenSesame | — | — |
| 37 | OpenSesame | End Users upon Customer’s LMS | The customer’s Administrator is responsible for informing | — |
| 38 | Azure OpenAI: generative AI-powered Data contained in the source files | USA (for Customers who have | Docebo AI | *Additional details on Microsoft Azure data privacy and |
| 39 | Microsoft* | and file transcription and translation, | through the use of the AI | EU ( for Customers who have |
| 40 | Software Service Addendum | to which AI functionalities apply, as | India, or Australia) | Customers at any time. More details on Docebo AI |
| 41 | incorporated into the Agreement**. | described in more detail here. | functionalities, their settings are available here. | — |
| 42 | Integration-platform-as-a-service | Always applicable: | USA | Docebo Learn LMS |
| 43 | provider for native and custom 3 | (1) User record: Non-sensitive | Germany (EU)(*) | (**) |
| 44 | party integrations and automation | identification data (first and last | Docebo Connect (**) implementation, configuration phase of Docebo | — |
| 45 | services. | name), contact details (email address) | Software Services. | — |
| 46 | Depending on the specific integration | (**) The sub-processing is performed only when | — | — |
| 47 | (2) Formal learning tracking | a specific integration built upon Workato is enabled and | — | — |
| 48 | Workato, Inc. | (3) Informal learning tracking (asset | - when the Docebo Connect module is enabled, used | — |
| 49 | Data laking/warehousing of learning | Email, usernames, first name, last | USA | Docebo Learn LMS |
| 50 | and analytical data used by the | name, avatar, additional fields, and | EU | Learn Data |
| 51 | Snowflake | reporting and dashboarding features | groups, branches memberships of End | Canada |
| 52 | of Docebo Learn LMS and stream | Users. | UK | — |
| 53 | Image and video management and | Images and videos uploaded to the | USA | Docebo Shape |
| 54 | Cloudinary | media asset Content Delivery | Software Services. | — |
| 55 | Service Provider used to provide | Input provided by the LMS Admins | USA* | Docebo Creator |
| 56 | dynamic artificial version of an | used to prompt Virtual Avatars to | automatically deleted once the Creator session ends. | — |
| 57 | Ticketing service for inbound Software IP addresses, email addresses, and | Germany (EU) | Helpdesk, Support Services The Personal Data transferred are related only to | — |
| 58 | Service customer support, or through | usernames of Docebo Software Service | Customer Success Services | Customers' Docebo Software Services Administrators |
| 59 | the widget support integrated into the Administrators involved in the Support | Professional Services | involved in Support Services. | — |
| 60 | Zendesk, Inc. | Software Service. | Services, as well as any other information | — |
| 61 | Internal tracking of requests handled | IP addresses, email addresses, and | EU (Ireland, Germany) | Helpdesk / Support Services The Personal Data transferred are related only to |
| 62 | by Docebo Support and Customer | usernames of End Users involved in the | US (California) | Customer Success Services |
| 63 | Atlassian, Inc.: Success. | support services. | Professional Services | involved in Support Services. |
| 64 | Management of surveys to collect | Email addresses and usernames of | Germany (EU) | Helpdesk / Support Services The Personal Data transferred are related only to |
| 65 | Qualtrics | Customer satisfaction feedback on the Docebo Software Service Administrators | Customer Success Services | Customers' Docebo Software Services Administrators |
| 66 | Docebo product user experience. | involved in the Support Services. | Professional Services | involved in Support Services. |
| 67 | Professional Service tool used (i) | Email address and Full Name of the End | USA | — |
| 68 | internally by Docebo to manage | User associated with the Professional | Customers' Docebo Software Services Administrators | — |
| 69 | Docebo France SAS | Services production and underlying | France (EU) | — |
| 70 | Docebo UK Limited | infrastructure. | Docebo Software Suite Administrators’ email addresses, telephone numbers | UK |
Get an email when Docebo changes its subprocessors
ClauseTrail re-checks this list every day and tells you exactly who was added or removed — including when a vendor starts sending data to an AI provider. The first vendors are free.
AI and customer data at Docebo
What Docebo's own documents say, with the sentence each answer comes from.
- Trains AI models on customer data
-
No
“For clarity, the content you provide is not used to develop or train any of the underlying AI technologies provided by Docebo or our service providers.”
Privacy policy, www.docebo.com ↗ - Sends customer data to AI model providers
-
Yes
“Our website includes a conversational assistant that use AI technologies provided by our service providers to provide you responses and additional information about our products and services”
Privacy policy, www.docebo.com ↗ - How to opt out
-
Not stated in the documents we track.
Documents we track for Docebo
- Privacy policy
- checked October 4, 2026 www.docebo.com ↗
- Subprocessor list
- checked October 4, 2026 tos.docebo.com ↗
Change history
Tracking since October 4, 2026. No change has been published since; additions, removals and document changes will appear here as they're published.
Docebo subprocessors FAQ
- How many subprocessors does Docebo use?
- Docebo lists 70 subprocessors on its published list, including Docebo Sub-processors, Entity Name, Service provider (IaaS/PaaS/SaaS) for, all application data storage and, and processing required to support and 65 more.
- Where does Docebo process customer data?
- The subprocessors named by Docebo are located in USA, Services, India, Professional Services, Customer Success Services, and Customers at any time. More details on Docebo AI and 60 other locations, as stated on its list.
- Does Docebo use customer data to train AI models?
- According to its privacy policy, Docebo does not use customer data to train AI models: “For clarity, the content you provide is not used to develop or train any of the underlying AI technologies provided by Docebo or our service providers.”
- When was Docebo's subprocessor list last checked?
- ClauseTrail last checked Docebo's subprocessor list on October 4, 2026. Lists are re-checked daily.
- How do I find out when Docebo adds or removes a subprocessor?
- ClauseTrail monitors Docebo's subprocessor list, DPA, privacy policy and terms and emails you the exact change — who was added or removed and what the page said before and after. The first vendors are free.