How many subprocessors does Cobalt use?

Cobalt lists 35 subprocessors on its published list, including 6sense, Amazon Web Services (S3), Auth0 by Okta, BigQuery, by Google, and Calendly and 30 more.

Where does Cobalt process customer data?

The subprocessors named by Cobalt are located in USA and Ireland, as stated on its list.

Does Cobalt use customer data to train AI models?

According to its terms of service, Cobalt does not use customer data to train AI models: “User data is is utilized for support purposes, however it is not used for future training of the LLM .”

Which AI model providers does Cobalt send customer data to?

OpenAI is named in Cobalt's terms of service: “The LLM is a RAG model from openAI gpt 4.”

Does Cobalt have a SOC 2 Type II report?

Yes. Cobalt's trust page lists a SOC 2 Type II report: “SOC 2 Type II”

Which security certifications does Cobalt list?

Cobalt's trust page lists SOC 2 Type II and ISO 27001.

When was Cobalt's subprocessor list last checked?

ClauseTrail last checked Cobalt's subprocessor list on October 8, 2026. Lists are re-checked daily.

How do I find out when Cobalt adds or removes a subprocessor?

ClauseTrail monitors Cobalt's subprocessor list, DPA, privacy policy and terms and emails you the exact change — who was added or removed and what the page said before and after. The first vendors are free.

Cobalt Subprocessors List (October 2026): Changes and History

Cobalt names 35 subprocessors on its published list. Read from the vendor's own page and re-checked daily.

Last checked October 8, 2026 Official source ↗

Cobalt subprocessors (October 2026)

#	Subprocessor	Purpose	Location
1	6sense	—	USA
2	Amazon Web Services (S3)	—	USA
3	Auth0 by Okta	—	USA
4	BigQuery, by Google	—	USA
5	Calendly	—	USA
6	ChurnZero	—	USA
7	Clozd	—	USA
8	DataDog	—	USA
9	Datagrail	—	USA
10	Gong.io, Inc.	—	USA
11	Google LLC (Google Cloud Platform)	—	USA
12	Google Analytics	—	USA
13	Hotjar	—	USA
14	HubSpot	—	USA
15	Jira by Atlassian	—	USA
16	LeadIQ	—	USA
17	Linkedin Sales Navigator	—	USA
18	Mailchimp by Intuit	—	USA
19	Miro	—	USA
20	Pandadoc	—	USA
21	Paypal	—	USA
22	Pendo	—	USA
23	Probely	—	Ireland
24	Salesforce.com, Inc.	—	USA
25	SalesLoft, Inc.	—	USA
26	SEMrush, Inc.	—	USA
27	Slack Technologies, Inc.	—	USA
28	Testimonial Hero	—	USA
29	Usercentrics	—	USA
30	Usergems	—	USA
31	Buildscale, Inc dba. Vidyard	—	USA
32	Workato, Inc.	—	USA
33	Zendesk	—	USA
34	Zoom Video Communications, Inc dba. Zoom	—	USA
35	ZoomInfo	—	USA

Get an email when Cobalt changes its subprocessors

ClauseTrail re-checks this list every day and tells you exactly who was added or removed — including when a vendor starts sending data to an AI provider. The first vendors are free.

Track Cobalt free

AI and customer data at Cobalt

What Cobalt's own documents say, with the sentence each answer comes from.

Trains AI models on customer data: No

“User data is is utilized for support purposes, however it is not used for future training of the LLM .”
Terms of service, www.cobalt.io ↗
Sends customer data to AI model providers: Yes: OpenAI

“Data inputted into the chatbot is shared with and stored by the third party providing the LLM.”
Terms of service, www.cobalt.io ↗
How to opt out: Not stated in the documents we track.

Certifications at Cobalt

What Cobalt's trust page lists, with the text each one comes from. SOC 2 Type I or Type II: what's the difference?

SOC 2 Type II: Active

“SOC 2 Type II”
Trust page, www.cobalt.io ↗
ISO 27001: Active

“ISO 27001”
Trust page, www.cobalt.io ↗

Documents we track for Cobalt

Subprocessor list: checked October 8, 2026 www.cobalt.io ↗
Terms of service: checked October 8, 2026 www.cobalt.io ↗
Trust page: checked October 8, 2026 www.cobalt.io ↗

Change history

Tracking since October 8, 2026. No change has been published since; additions, removals and document changes will appear here as they're published.

Cobalt subprocessors FAQ

How many subprocessors does Cobalt use?: Cobalt lists 35 subprocessors on its published list, including 6sense, Amazon Web Services (S3), Auth0 by Okta, BigQuery, by Google, and Calendly and 30 more.
Where does Cobalt process customer data?: The subprocessors named by Cobalt are located in USA and Ireland, as stated on its list.
Does Cobalt use customer data to train AI models?: According to its terms of service, Cobalt does not use customer data to train AI models: “User data is is utilized for support purposes, however it is not used for future training of the LLM .”
Which AI model providers does Cobalt send customer data to?: OpenAI is named in Cobalt's terms of service: “The LLM is a RAG model from openAI gpt 4.”
Does Cobalt have a SOC 2 Type II report?: Yes. Cobalt's trust page lists a SOC 2 Type II report: “SOC 2 Type II”
Which security certifications does Cobalt list?: Cobalt's trust page lists SOC 2 Type II and ISO 27001.
When was Cobalt's subprocessor list last checked?: ClauseTrail last checked Cobalt's subprocessor list on October 8, 2026. Lists are re-checked daily.
How do I find out when Cobalt adds or removes a subprocessor?: ClauseTrail monitors Cobalt's subprocessor list, DPA, privacy policy and terms and emails you the exact change — who was added or removed and what the page said before and after. The first vendors are free.