How many subprocessors does Checkly use?

Checkly lists 16 subprocessors on its published list, including Google, Intercom, Stripe, Amazon Web Services, and Auth0 and 11 more.

Where does Checkly process customer data?

The subprocessors named by Checkly are located in Dublin, Ireland, San Francisco, USA, and United States, as stated on its list.

Does Checkly use customer data to train AI models?

According to its privacy policy, Checkly does not use customer data to train AI models: “The service provider has contractually committed to exclude that data provided to the service provider are used to train, retrain, or improve the service provider's AI models which are made available to other customers.”

Which AI model providers does Checkly send customer data to?

Anthropic and OpenAI are named in Checkly's privacy policy: “For users of our "AI" branded software-as-a-service product features, we use the OpenAI service (of OpenAI Ireland Limited, Dublin, Ireland / OpenAI OpCo, LLC, San Francisco, USA) to analyze test result data.”

Does Checkly have a SOC 2 Type II report?

Yes. Checkly's trust page lists a SOC 2 Type II report: “Checkly is SOC 2, Type 2 compliant showing we cover security, availability, confidentiality, privacy, and processing integrity.”

Which security certifications does Checkly list?

Checkly's trust page lists SOC 2 Type II.

When was Checkly's subprocessor list last checked?

ClauseTrail last checked Checkly's subprocessor list on November 3, 2026. Lists are re-checked daily.

How do I find out when Checkly adds or removes a subprocessor?

ClauseTrail monitors Checkly's subprocessor list, DPA, privacy policy and terms and emails you the exact change — who was added or removed and what the page said before and after. The first vendors are free.

Checkly Subprocessors List (November 2026): Changes and History

Checkly names 16 subprocessors on its published list. Read from the vendor's own page and re-checked daily.

Last checked November 3, 2026 Official source ↗

Checkly subprocessors (November 2026)

#	Subprocessor	Purpose	Location	Data
1	Google	We use GSuite by Google. Emails send to us pass through Google. We also use Google Drive and store spreadsheets there that might contain your email address.	—	Email address
2	Intercom	We use Intercom to chat with you and help you with support and sales related questions.	—	—
3	Stripe	Stripe handles our payment. Your credit card data, name, address and email address are securely stored and processed by Stripe.	—	Credit card data, Name, Address, Email address
4	Amazon Web Services	We use Amazon Web Services (AWS) for sending out email and SMS alerts. If provided through our app, we will send your phone number, email address or both to AWS when an alert triggers.	—	Phone number, Email address
5	Auth0	We use Auth0 as a identity provider. Auth0 stores any password you may provide when opting to use email login.	—	Password
6	Segment	We use Segment to collect basic information on how our product is used and where we can optimize.	—	—
7	Mixpanel	We use Mixpanel as the destination for our Segment integration. It helps us see what features are doing well and where we can make the product better.	—	—
8	Hotjar	We use Hotjar to capture recordings of users interacting with our product. This helps us understand how our UI is used and identify usability issues and bugs.	—	—
9	Open AI	For users of our "AI" branded software-as-a-service product features, we use the OpenAI service to analyze test result data. The service applies AI to analyze technical data; no personal data is provided to, or processed by, the service.	Dublin, Ireland, San Francisco, USA	—
10	Anthropic	We use Anthropic's AI models to enrich signup data with publicly available business information, such as company size, industry, and professional context. Only signup identifiers such as email address and company name are provided to the service.	—	Email address, Company name
11	HubSpot	We use HubSpot as our CRM and marketing-automation platform. Your name, business email address, company details, website activity (e.g., pages viewed) are stored in HubSpot so we can manage sales conversations and keep our relationship history in one place.	United States	Name, Business email address, Company details, Website activity
12	Clay	We use Clay to keep our CRM clean and useful. When a new lead arrives (or an existing record needs an update) we send Clay only business identifiers such as your work email, company domain or LinkedIn URL. Clay enriches that record with public firmographic and technographic data (industry, head-count, funding stage, etc.) before the data flows back into our own systems.	—	Work email, Company domain, LinkedIn URL
13	Metabase	We use Metabase as a data analytics and dashboarding tool to help us understand product usage, and make informed business decisions.	—	—
14	Plain	We use Plain for customer support. Your name, email address, approximated location and browser vendor & version are stored in Plain. All emails sent to support@checklyhq.com are also stored in Plain.	—	Name, Email address, Approximated location, Browser vendor & version
15	Knock	We use Knock for product announcements either through email or in-app messages.	—	—
16	Loops	We use Loops to send broad marketing emails.	—	—

Get an email when Checkly changes its subprocessors

ClauseTrail re-checks this list every day and tells you exactly who was added or removed — including when a vendor starts sending data to an AI provider. The first vendors are free.

Track Checkly free

AI and customer data at Checkly

What Checkly's own documents say, with the sentence each answer comes from.

Trains AI models on customer data: No

“The service provider has contractually committed to exclude that data provided to the service provider are used to train, retrain, or improve the service provider's AI models which are made available to other customers.”
Privacy policy, www.checklyhq.com ↗
Sends customer data to AI model providers: Yes: Anthropic and OpenAI

“For users of our "AI" branded software-as-a-service product features, we use the OpenAI service (of OpenAI Ireland Limited, Dublin, Ireland / OpenAI OpCo, LLC, San Francisco, USA) to analyze test result data.”
Privacy policy, www.checklyhq.com ↗
How to opt out: Not stated in the documents we track.

Certifications at Checkly

What Checkly's trust page lists, with the text each one comes from. SOC 2 Type I or Type II: what's the difference?

SOC 2 Type II: Active

“Checkly is SOC 2, Type 2 compliant showing we cover security, availability, confidentiality, privacy, and processing integrity.”
Trust page, www.checklyhq.com ↗

Documents we track for Checkly

Privacy policy: checked November 3, 2026 www.checklyhq.com ↗
Subprocessor list: checked November 3, 2026 www.checklyhq.com ↗
Terms of service: checked November 3, 2026 changed October 30, 2026 www.checklyhq.com ↗
Trust page: checked November 3, 2026 changed October 2, 2026 www.checklyhq.com ↗

Change history

October 30, 2026

Terms of service changed

The "Last modified" date at the end of the Terms of Service changed from August 19, 2021 to Oct 28, 2026, with no other text altered.
October 2, 2026

Certification changed

Checkly now lists SOC 2 Type II on its trust page.

Tracking since October 18, 2026. Every change links to the two versions of the document it came from. All vendors' changes →

Checkly subprocessors FAQ

How many subprocessors does Checkly use?: Checkly lists 16 subprocessors on its published list, including Google, Intercom, Stripe, Amazon Web Services, and Auth0 and 11 more.
Where does Checkly process customer data?: The subprocessors named by Checkly are located in Dublin, Ireland, San Francisco, USA, and United States, as stated on its list.
Does Checkly use customer data to train AI models?: According to its privacy policy, Checkly does not use customer data to train AI models: “The service provider has contractually committed to exclude that data provided to the service provider are used to train, retrain, or improve the service provider's AI models which are made available to other customers.”
Which AI model providers does Checkly send customer data to?: Anthropic and OpenAI are named in Checkly's privacy policy: “For users of our "AI" branded software-as-a-service product features, we use the OpenAI service (of OpenAI Ireland Limited, Dublin, Ireland / OpenAI OpCo, LLC, San Francisco, USA) to analyze test result data.”
Does Checkly have a SOC 2 Type II report?: Yes. Checkly's trust page lists a SOC 2 Type II report: “Checkly is SOC 2, Type 2 compliant showing we cover security, availability, confidentiality, privacy, and processing integrity.”
Which security certifications does Checkly list?: Checkly's trust page lists SOC 2 Type II.
When was Checkly's subprocessor list last checked?: ClauseTrail last checked Checkly's subprocessor list on November 3, 2026. Lists are re-checked daily.
How do I find out when Checkly adds or removes a subprocessor?: ClauseTrail monitors Checkly's subprocessor list, DPA, privacy policy and terms and emails you the exact change — who was added or removed and what the page said before and after. The first vendors are free.