CallRail Subprocessors List (September 2026): Changes and History
CallRail names 12 subprocessors on its published list. Read from the vendor's own page and re-checked daily.
Last checked September 28, 2026
Official source ↗
CallRail subprocessors (September 2026)
| # | Subprocessor | Purpose | Location |
|---|---|---|---|
| 1 | AssemblyAI | Provides speech-to-text transcriptions and AI services. | United States |
| 2 | AWS | Customer data storage and application hosting. | United States |
| 3 | Bandwidth | Provide call and text message communications through the CallRail platform via the publicly-switched telephone network (PTSN). | United States |
| 4 | ElevenLabs | Text-to-Speech (TTS) generation for AI Voice Agent features. Provides realistic AI voices to make conversations with callers feel more natural. | United States |
| 5 | Firebase | Deliver real-time notifications of communications through the CallRail platform to customers' mobile devices | United States |
| 6 | Gemini | Provides artificial intelligence (AI) services that analyze customer website URLs and, when available, conversation transcripts. This analysis generates automated business profile summaries, which may include a company overview, target customers, services offered, and FAQs. | United States |
| 7 | Mailgun | Delivers notifications and reports via email. | United States |
| 8 | OpenAI | Provide CallRail business customers and/or their customers the ability to speak to an AI Voice Agent to get assistance. | United States |
| 9 | Salesforce | Cloud-based customer relationship management. | United States |
| 10 | Twilio | Provide call and text message communications through the CallRail platform via the publicly-switched telephone network (PTSN) and the CallRail in-browser softphone. | United States |
| 11 | Zendesk | Used for providing cloud-based customer support services. | United States |
| 12 | Zuora | Billing and payment processing. | United States |
Get an email when CallRail changes its subprocessors
ClauseTrail re-checks this list every day and tells you exactly who was added or removed — including when a vendor starts sending data to an AI provider. The first vendors are free.
Certifications at CallRail
What CallRail's trust page lists, with the text each one comes from.
- HIPAA
-
Active
“hipaa”
Trust page, trust.callrail.com ↗
Documents we track for CallRail
- AI terms
- checked September 28, 2026 trust.callrail.com ↗
- Subprocessor list
- checked September 28, 2026 trust.callrail.com ↗
- Trust page
- checked September 28, 2026 trust.callrail.com ↗
Change history
Tracking since September 28, 2026. No change has been published since; additions, removals and document changes will appear here as they're published.
CallRail subprocessors FAQ
- How many subprocessors does CallRail use?
- CallRail lists 12 subprocessors on its published list, including AssemblyAI, AWS, Bandwidth, ElevenLabs, and Firebase and 7 more.
- Where does CallRail process customer data?
- The subprocessors named by CallRail are located in United States, as stated on its list.
- Which security certifications does CallRail list?
- CallRail's trust page lists HIPAA.
- When was CallRail's subprocessor list last checked?
- ClauseTrail last checked CallRail's subprocessor list on September 28, 2026. Lists are re-checked daily.
- How do I find out when CallRail adds or removes a subprocessor?
- ClauseTrail monitors CallRail's subprocessor list, DPA, privacy policy and terms and emails you the exact change — who was added or removed and what the page said before and after. The first vendors are free.